At a Glance
- Tasks: Handle calls to help customers become debt-free and provide excellent service.
- Company: Join one of the UK’s largest buyers and collectors of unpaid loans.
- Benefits: Earn £25,000 plus bonuses, enjoy hybrid working, and receive great health perks.
- Other info: Enjoy 28 days holiday, staff discounts, and opportunities for career growth.
- Why this job: Kickstart your career with best-in-class training in a supportive team environment.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 20000 - 30000 £ per year.
Customer Solutions Agent
Kilmarnock - Start date 9th November 2026
£26,000 plus a potential £500 monthly bonus
Fantastic opportunity to join one of the UK's largest buyers and collectors of unpaid loans and other forms of credit.
As a Collections Agent, you will handle inbound and outbound calls to help customers become debt-free.
You'll receive best-in-class training to provide you with the skills required to perform successfully in your role.
Once trained, you will work within a Voice team and become a valued member of our wider Collections team.
This is a fantastic opportunity to develop a long-term career with a multi-national company based in our 'award-winning' and 'low carbon' HALO Kilmarnock site.
Key Skills Required
- Excellent written and communication skills
- Previous call centre or customer service experience
- Ability to work towards targets
- A team player
- Ability to show empathy whilst being resilient
Salary: £26,000pa and opportunity to earn up to £500 bonus per month*
- Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
- 37.5 hours per week (Mon-Thu Shifts across 8am - 8pm, Fri 9am - 5pm & 1 in 3 Sat 8am - 2pm)
- 28 days holidays (increasing to 31 days after 5 years)
- Pension (5% employee and minimum 4% employer contributions)
- Life Assurance (3 x annual salary)
- Free medical, dental and optical healthcare cash plan
Additional Benefits
- Staff discounts at a huge number of shops and online retailers
- Health and Wellbeing programme
- Employee Assistance Scheme
- Modern Apprenticeship Scheme
*Bonus payable after training is complete
All successful candidates will be subject to background checks which include 5-year work references, criminal background checks and basic credit checks.
HRC Recruitment is an equal opportunities employer, and all applications will be treated as such.
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Call Centre Agent in Kilmarnock employer: HRC Recruitment
Join a vibrant and innovative yoga and art retreat business in Edinburgh, where your passion for events can flourish. With a supportive work culture that prioritises employee growth, you'll enjoy a competitive salary, a fantastic bonus structure, and generous holiday allowances, including two weeks off during the festive season. This is an exceptional opportunity to develop your event sales career while being part of a team dedicated to delivering unforgettable experiences across Scotland, Ireland, and Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent in Kilmarnock
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HRC Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HRC Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Agent in Kilmarnock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HRC Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at HRC Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HRC Recruitment!
How to prepare for a job interview at HRC Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
