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- Tasks: Handle calls to help customers become debt-free and provide excellent service.
- Company: Join one of the UK’s largest buyers and collectors of unpaid loans.
- Benefits: Earn £25,000 plus bonuses, enjoy hybrid working, and receive great health perks.
- Why this job: Kickstart your career with best-in-class training in a supportive team environment.
- Qualifications: Strong communication skills and previous customer service experience preferred.
- Other info: Enjoy 28 days holiday, staff discounts, and opportunities for career growth.
The predicted salary is between 20000 - 30000 £ per year.
Kilmarnock £25,000 plus monthly bonus Customer Solution Specialist Fantastic opportunity to join one of the UK’s largest buyers and collectors of unpaid loans and other forms of credit. As a Collections Agent, you will handle inbound and outbound calls to help customers become debt-free. You’ll receive best-in-class training to provide you with the skills required to perform successfully in your role. Once trained, you will work within a Voice team and become a valued member of our wider Collections team. This is a fantastic opportunity to develop a long-term career with a multi-national company based in our ‘award-winning’ and ‘low carbon’ HALO Kilmarnock site. Key Skills required: Excellent written and communication skills Previous call centre or customer service experience Ability to work towards targets A team player Ability to show empathy whilst being resilient Salary: £25,000pa and opportunity to earn up to £300 bonus per month* Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months) 37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm) 28 days holidays (increasing to 31 days after 5 years) Pension (5% employee and minimum 4% employer contributions) Life Assurance (3 x annual salary) Free medical, dental and optical healthcare cash plan Additional Benefits: Staff discounts at a huge number of shops and online retailers Health and Wellbeing programme Employee Assistance Scheme Modern Apprenticeship Scheme All successful candidates will be subject to background checks which include 5-year work references, criminal background checks and basic credit checks. Interested? Get in touch with David Colquhoun at (url removed) for a confidential chat about this exciting new role. HRC Recruitment is an equal opportunities employer, and all applications will be treated as such If you are interested in this position please apply *Bonus payable after training is complete
Call Centre Agent employer: HRC Recruitment
Contact Detail:
HRC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident and prepared for those tricky customer interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even a foot in the door.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about talking to customers, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to show a bit of personality – we want to see the real you!
Tailor Your Application: Take a moment to read through the job description and highlight how your experience aligns with what we're looking for. Mention any previous call centre or customer service experience you have, as it’ll help us see why you’d be a great fit for our team.
Highlight Your Team Spirit: We love team players! In your application, share examples of how you've worked well in a team before. Whether it’s collaborating on projects or supporting colleagues, let us know how you contribute to a positive team environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at HRC Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of a Call Centre Agent. Familiarise yourself with the key skills required, such as excellent communication and empathy. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Common Scenarios
Prepare for the types of calls you might handle by practising common customer scenarios. Think about how you would respond to a distressed customer or someone who is struggling with debt. This will demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Showcase Your Team Spirit
Since teamwork is essential in this role, be ready to share examples of how you've worked effectively in a team before. Highlight any experiences where you collaborated to achieve targets or supported colleagues, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or training processes. This shows that you’re not just interested in the job, but also in how you can grow within the company. It’s a great way to leave a positive impression!