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- Tasks: Help customers become debt-free through inbound and outbound calls.
- Company: Join one of the UK's largest buyers and collectors of unpaid loans.
- Benefits: Enjoy hybrid working, a competitive salary, and monthly bonuses.
- Why this job: Gain valuable skills with best-in-class training in a supportive team environment.
- Qualifications: Excellent communication skills and previous customer service experience required.
- Other info: Work in an award-winning, low carbon office with opportunities for career growth.
The predicted salary is between 20000 - 30000 £ per year.
Kilmarnock £25,000 plus monthly bonus. Fantastic opportunity to join one of the UKs largest buyers and collectors of unpaid loans and other forms of credit. As a Voice Collections agent, you will be responsible for handling inbound and outbound calls to help customers become debt-free. Youll receive best-in-class training to provide you with the skills required to perform successfully in your role. Once trained, you will work within a Voice team and become a valued member of our wider Collections team. This is a fantastic opportunity to develop a long-term career with a multi-national company based in our award-winning and low carbon HALO Kilmarnock site.
Key Skills required:
- Excellent written and communication skills
- Previous call centre or customer service experience
- Ability to work towards targets
- A team player
- Ability to show empathy whilst being resilient
Salary: £25,000pa and opportunity to earn up to £300 bonus per month. Hybrid working: 3 days in our Kilmarnock office and 2 days working at home (after 3 months). 37.5 hours per week (Mon-Thu Shifts across 8am - 8pm, Fri 9am - 5pm & 1 in 3 Sat 8am - 2pm). 28 days holidays (increasing to 31 days after 5 years).
Customer Specialist employer: HRC Recruitment Careers
Contact Detail:
HRC Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Specialist
✨Tip Number 1
Familiarise yourself with the debt collection industry and the specific challenges customers face. This knowledge will help you demonstrate empathy during your interviews, showing that you understand the importance of helping customers become debt-free.
✨Tip Number 2
Practice your communication skills by engaging in mock calls with friends or family. Focus on being clear, concise, and empathetic, as these are crucial traits for a Customer Specialist role.
✨Tip Number 3
Research StudySmarter and our values to align your answers with what we stand for. Showing that you resonate with our mission can set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during your interview about the team dynamics and training process. This shows your interest in the role and helps you gauge if it's the right fit for you.
We think you need these skills to ace Customer Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or call centre roles. Emphasise skills such as communication, empathy, and resilience, which are crucial for a Customer Specialist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to work towards targets. Mention any previous experience in collections or similar environments to demonstrate your suitability for the role.
Highlight Key Skills: In your application, specifically mention your excellent written and verbal communication skills. Provide examples of how you've successfully worked in a team and handled challenging customer interactions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at HRC Recruitment Careers
✨Showcase Your Communication Skills
As a Customer Specialist, excellent communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. This will demonstrate your ability to handle customer interactions effectively.
✨Highlight Relevant Experience
If you have previous call centre or customer service experience, be sure to discuss it. Share specific examples of how you've successfully managed customer queries or resolved issues, as this will show your suitability for the role.
✨Demonstrate Empathy and Resilience
In this role, you'll need to show empathy towards customers while remaining resilient. Prepare to discuss scenarios where you've had to balance understanding a customer's situation with achieving targets.
✨Research the Company
Familiarise yourself with the company's values and mission. Understanding their approach to collections and customer care will help you align your answers with what they are looking for in a candidate.
