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- Tasks: Resolve escalated incidents using Mainframe Automation and mentor team members for operational excellence.
- Company: Join a leading multinational SaaS firm with a focus on innovation.
- Benefits: Gain valuable experience in a dynamic environment with potential for career growth.
- Other info: Onsite role in London with a supportive team and collaborative culture.
- Why this job: Make a real impact on customer satisfaction while enhancing your technical skills.
- Qualifications: 4+ years of experience in Mainframe and Message Automation, strong analytical skills required.
The predicted salary is between 50000 - 60000 £ per year.
The Subject Matter Expert in Support & Operations plays a critical role in ensuring the timely and quality resolution of escalations and incidents. This position is pivotal in driving customer satisfaction through effective analysis and adherence to service level agreements. The expert will leverage their deep knowledge of Mainframe and Message Automation to mentor team members and enhance operational efficiencies.
Key Responsibilities
- Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents Through Detailed Analysis Using Mainframe Automation Tools, Adhering Strictly To The Agreed Service Level Agreements.
- Mentor Administrators And Team Members By Sharing Expertise In Message Automation, Preparing Standard Operating Procedures, And Maintaining Comprehensive Documentation To Promote Knowledge Sharing And Operational Excellence.
- Validate Change Order Implementation Plans And Ensure Human Error Compliance By Utilizing Mainframe Automation Techniques, Actively Participating In Capacity Planning Discussions.
- Drive Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings, Utilizing Message Automation Insights To Understand And Address Issues Faced By Clients.
- Validate And Analyze Root Cause Analysis And Trend Analysis Reports To Facilitate Performance Improvements, Presenting Findings Effectively To Key Business Stakeholders Using Mainframe Automation Solutions.
Skill Requirements
- Proficient Understanding Of Mainframe Automation And Message Automation Processes.
- Strong Analytical Skills For Incident Resolution And Performance Reporting.
- Excellent Communication And Presentation Skills To Liaise With Business Stakeholders Effectively.
- Familiarity With Creating And Maintaining Standard Operating Procedures And Documentation.
Certification
- Optional But Valuable: Itil Foundation Certification.
- Optional But Valuable: Mainframe-Related Certifications (E.G., Ibm Certified System Administrator).
Other Details:
- Company Strength: 1000+
- Work Mode: ONSITE
- Location: London
- Nature of Employment: 6 months contract
- Working Timings: 9am-5pm
- Working Days: Monday - Friday
- Experience: 4 + Years
SME Mainframe Operations & Message Automation in London employer: HR Ways
Contact Detail:
HR Ways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SME Mainframe Operations & Message Automation in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work with Mainframe and Message Automation. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your analytical skills and understanding of service level agreements. We recommend practising common interview questions related to incident resolution and customer satisfaction to show you're the right fit.
✨Tip Number 3
Show off your expertise! When you get the chance, share examples of how you've used Mainframe Automation tools to solve problems or improve processes. This will demonstrate your value and make you stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace SME Mainframe Operations & Message Automation in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Mainframe and Message Automation. We want to see how your skills align with the job description, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific examples of how you've driven customer satisfaction or improved operational efficiencies in previous roles.
Show Off Your Analytical Skills: Since this role requires strong analytical skills, include examples of how you've successfully resolved incidents or performed root cause analysis. We love seeing how you’ve used data to make decisions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at HR Ways
✨Know Your Mainframe Inside Out
Make sure you brush up on your knowledge of Mainframe and Message Automation processes. Be ready to discuss specific tools and techniques you've used in the past, as well as how they relate to the job description. This will show that you're not just familiar with the concepts but can apply them effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your analytical skills and incident resolution capabilities. Think of examples from your previous experience where you successfully resolved escalated tickets or improved operational efficiencies. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Off Your Mentoring Skills
Since mentoring is a key part of this role, be prepared to discuss how you've shared your expertise with team members in the past. Highlight any experiences where you created Standard Operating Procedures or contributed to knowledge sharing. This will demonstrate your leadership potential and commitment to operational excellence.
✨Engage with Customer-Centric Examples
Customer satisfaction is crucial, so come armed with examples of how you've engaged with clients to understand and address their issues. Discuss how you’ve used insights from Message Automation to drive positive feedback. This will show that you’re not only technically skilled but also focused on delivering great customer service.