At a Glance
- Tasks: Provide advanced technical support for O365, troubleshoot issues, and enhance customer satisfaction.
- Company: Join a leading banking group in the UK with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and security best practices.
- Why this job: Make a real impact by solving complex technical challenges in a dynamic environment.
- Qualifications: 6+ years of O365 administration experience and strong troubleshooting skills.
The predicted salary is between 36000 - 60000 £ per year.
About the job
Company Overview: Hiring for one of our Client a Banking Group in UK.
Job Summary: The Senior Administrator for Support & Operations plays a crucial role in delivering advanced technical support for O365 environments. This position emphasizes troubleshooting, root cause analysis, and proactive measures to enhance customer satisfaction and operational efficiency. The successful candidate will ensure adherence to quality standards and work collaboratively to maintain a secure and seamless operational environment.
Key Responsibilities
- Deliver advanced technical support for O365 administration by troubleshooting complex incidents and conducting root cause analysis to implement effective solutions for technical and security issues.
- Collaborate with support teams to resolve escalated tickets within agreed SLAs, ensuring seamless operations and maintaining a strong security posture.
- Enhance knowledge management by updating and managing the knowledge base, providing training to new team members, and coaching analysts to improve team performance.
- Monitor and improve customer satisfaction metrics through first call resolution initiatives, minimising case reopens and rejected resolutions while addressing potential security threats.
- Adhere to quality standards and regulatory requirements, ensuring compliance with company policies and contributing to continuous service improvement.
Skill Requirements
- In-depth knowledge of O365 administration and its services.
- Strong troubleshooting skills for complex technical issues in O365 environments.
- Proficiency in conducting root cause analysis and implementing effective solutions.
- Excellent communication and collaboration skills to work with cross-functional teams.
- Solid understanding of security best practices related to O365.
Certification
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (Optional but valuable).
- Microsoft 365 Certified: Enterprise Administrator Expert (Optional but valuable).
Experience: 6+ years
Location: Coventry, UK
Work Mode: Hybrid, 2-3 days onsite
About HR Ways: HR Ways is an award-winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide, ranging from the world's biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, the US, the UK, Pakistan, India, Saudi Arabia, Portugal, Brazil, and other parts of the world.
Microsoft Dynamics 365 commerce in Coventry employer: HR Ways
As a leading Banking Group in the UK, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and satisfaction. Our hybrid work model allows for flexibility while ensuring that our team members receive comprehensive training and support, enhancing their skills in O365 administration. Join us to be part of a collaborative environment where your contributions directly impact customer satisfaction and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft Dynamics 365 commerce in Coventry
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like HR Ways. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Microsoft Dynamics 365 commerce in Coventry
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to HR Ways.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on HR Ways's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at HR Ways
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with HR Ways.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at HR Ways will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former HR Ways employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
