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- Tasks: Provide advanced technical support for O365, troubleshoot issues, and enhance customer satisfaction.
- Company: Join a leading banking group in the UK with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by solving complex technical challenges in a dynamic environment.
- Qualifications: 6+ years of O365 administration experience and strong troubleshooting skills.
- Other info: Collaborative culture with a focus on continuous improvement and security best practices.
The predicted salary is between 36000 - 60000 £ per year.
About the job
Company Overview: Hiring for one of our Client a Banking Group in UK.
Job Summary: The Senior Administrator for Support & Operations plays a crucial role in delivering advanced technical support for O365 environments. This position emphasizes troubleshooting, root cause analysis, and proactive measures to enhance customer satisfaction and operational efficiency. The successful candidate will ensure adherence to quality standards and work collaboratively to maintain a secure and seamless operational environment.
Key Responsibilities
- Deliver advanced technical support for O365 administration by troubleshooting complex incidents and conducting root cause analysis to implement effective solutions for technical and security issues.
- Collaborate with support teams to resolve escalated tickets within agreed SLAs, ensuring seamless operations and maintaining a strong security posture.
- Enhance knowledge management by updating and managing the knowledge base, providing training to new team members, and coaching analysts to improve team performance.
- Monitor and improve customer satisfaction metrics through first call resolution initiatives, minimising case reopens and rejected resolutions while addressing potential security threats.
- Adhere to quality standards and regulatory requirements, ensuring compliance with company policies and contributing to continuous service improvement.
Skill Requirements
- In-depth knowledge of O365 administration and its services.
- Strong troubleshooting skills for complex technical issues in O365 environments.
- Proficiency in conducting root cause analysis and implementing effective solutions.
- Excellent communication and collaboration skills to work with cross-functional teams.
- Solid understanding of security best practices related to O365.
Certification
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (Optional but valuable).
- Microsoft 365 Certified: Enterprise Administrator Expert (Optional but valuable).
Experience: 6+ years
Location: Coventry, UK
Work Mode: Hybrid, 2-3 days onsite
About HR Ways: HR Ways is an award-winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide, ranging from the world's biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, the US, the UK, Pakistan, India, Saudi Arabia, Portugal, Brazil, and other parts of the world.
Microsoft Dynamics 365 commerce in Coventry employer: HR Ways
Contact Detail:
HR Ways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft Dynamics 365 commerce in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with O365 or in similar roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your troubleshooting skills. Be ready to discuss specific incidents you've resolved in the past, showcasing your analytical thinking and problem-solving prowess.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Microsoft Dynamics 365 commerce in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience with O365 administration and troubleshooting skills, as these are key for the role. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can contribute to enhancing customer satisfaction and operational efficiency. Let us know why you’re the perfect fit!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled complex technical issues in the past. We love seeing candidates who can demonstrate their troubleshooting prowess and root cause analysis skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at HR Ways
✨Know Your O365 Inside Out
Make sure you brush up on your knowledge of O365 administration and its services. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as well as how you approached root cause analysis. This will show that you’re not just familiar with the platform but can also handle complex issues.
✨Showcase Your Communication Skills
Since this role involves collaboration with cross-functional teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated technical information to non-technical stakeholders. This will demonstrate your ability to bridge gaps and enhance team performance.
✨Highlight Your Security Awareness
Security is a big deal in this role, so be prepared to discuss best practices related to O365. Share any experiences where you identified potential security threats and the steps you took to mitigate them. This will show that you take security seriously and understand its importance in maintaining operational efficiency.
✨Prepare for Customer Satisfaction Metrics
Familiarise yourself with customer satisfaction metrics and think of ways you've improved these in previous roles. Be ready to discuss initiatives like First Call Resolution and how you minimised case reopens. This will highlight your proactive approach to enhancing customer satisfaction.
