At a Glance
- Tasks: Help clients build winning teams using top-notch talent acquisition strategies with iCIMS Talent Cloud.
- Company: Join a diverse and inclusive tech company that values every employee.
- Benefits: Enjoy comprehensive benefits, generous paid time off, and wellness programs.
- Other info: Dynamic environment with opportunities for professional growth and collaboration.
- Why this job: Make a real impact by helping clients succeed with advanced tech solutions.
- Qualifications: 5+ years in customer-facing roles with strong communication skills in English and French.
The predicted salary is between 60000 - 80000 £ per year.
As a CSM, you will help our clients build high-performing teams through a best-in-class Talent Acquisition approach using the iCIMS Talent Cloud. Equipped with leading industry tools including Gainsight, you will build and continually update mutual success plans, aligning customer goals with an effective talent acquisition strategy. With the support of cross-functional teams, you will ensure high customer satisfaction and renewal rates.
Responsibilities:
- Successfully complete company training programmes to develop expertise in iCIMS Talent Cloud products and the recruitment industry.
- Collaborate with Account Management and Professional Services teams to understand client business objectives, purchased products, challenges, strategy, and hiring maturity.
- Leverage Gainsight and analytics platforms to develop a deep understanding of client adoption of our solutions, data insights, and processes while understanding overall account health.
- Participate in strategic business reviews with clients to continuously develop and update mutual success plans that align business objectives with an effective talent acquisition strategy.
- Through a consultative approach, advocate for the client's voice regarding support and product, guiding clients throughout the resolution journey.
- Ensure exceptional health and trust with your clients to maintain a high renewal rate.
- Establish relationships with clients and C-Level stakeholders to lead strategic conversations on data insights, KPIs, value, and overall success.
Qualifications:
- Excellent communication skills in English and French, both written and verbal.
- At least 5 years of experience in a client-facing role responsible for customer success and renewals in a SaaS publisher or in a Talent Acquisition role responsible for the success of their technology stack.
- A passion for helping clients solve business problems with advanced technological solutions.
- Ability to use data and analytics to create actionable insights to develop strategic plans for clients and demonstrate value.
- Experience in building relationships with multiple levels of your clients to align business objectives with technology strategy and support their ongoing success.
- Ability to prioritise competing client requests, partnering internally with key stakeholders to ensure success.
EEO Statement: iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. We prohibit discrimination and harassment of any kind based on race, colour, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to request an accommodation due to a disability, please contact us at careers@icims.com.
Compensation and Benefits: iCIMS offers a comprehensive benefits package: medical, dental, vision and life insurance, retirement plans, generous paid time off, reimbursement options (lunch, commuting, lifestyle spending), along with employee wellness and recognition programmes.
Senior Customer Success Manager employer: HR Tech Job
At iCIMS, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. As a Senior Customer Success Manager, you will benefit from a comprehensive package that includes medical, dental, and vision insurance, generous paid time off, and opportunities for professional growth through training and development. Our commitment to diversity and employee wellness ensures that you will thrive in an environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at iCIMS on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Customer Success Manager role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by understanding the tools mentioned in the job description, like Gainsight and the iCIMS Talent Cloud. Familiarise yourself with how these tools can enhance customer success. Showing that you know your stuff will definitely impress the hiring team!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've helped clients achieve success in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. Plus, it shows that you’re genuinely interested in joining the iCIMS team.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in customer success and talent acquisition, and show us how you can help our clients build winning teams!
Showcase Your Communication Skills:Since excellent communication is key in this role, use clear and concise language in your application. Don’t forget to demonstrate your bilingual skills in English and French, as they’re super important for us!
Highlight Relevant Experience:We want to see your experience in SaaS or talent acquisition roles. Share specific examples of how you've driven customer success and renewal rates in your previous positions to catch our eye!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at HR Tech Job
✨Know Your Tools
Familiarise yourself with the tools mentioned in the job description, especially Gainsight and the iCIMS Talent Cloud. Being able to discuss how you’ve used similar tools in past roles will show your technical competence and readiness for the position.
✨Understand Customer Success
Prepare to discuss your approach to customer success. Think of specific examples where you've aligned client goals with effective strategies, and be ready to explain how you measure success and renewal rates.
✨Communicate Effectively
Since excellent communication skills are crucial, practice articulating your thoughts clearly in both English and French. Consider role-playing common interview questions with a friend to boost your confidence and fluency.
✨Build Relationships
Be prepared to talk about how you establish relationships with clients and stakeholders at various levels. Share examples of how you've navigated complex client interactions and led strategic conversations that resulted in successful outcomes.
