At a Glance
- Tasks: Help clients build winning teams using top-notch talent acquisition strategies with iCIMS Talent Cloud.
- Company: Join a diverse and inclusive tech company that values every employee.
- Benefits: Enjoy comprehensive benefits, generous paid time off, and wellness programs.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Make a real impact by helping clients succeed with innovative technology solutions.
- Qualifications: 5+ years in customer-facing roles with strong communication skills in English and French.
The predicted salary is between 60000 - 80000 £ per year.
As a CSM, you will help our clients build high-performing teams through a best-in-class Talent Acquisition approach using the iCIMS Talent Cloud. Equipped with leading industry tools including Gainsight, you will build and continually update mutual success plans, aligning customer goals with an effective talent acquisition strategy. With the support of cross-functional teams, you will ensure high customer satisfaction and renewal rates.
Responsibilities:
- Successfully complete company training programmes to develop expertise in iCIMS Talent Cloud products and the recruitment industry.
- Collaborate with Account Management and Professional Services teams to understand client business objectives, purchased products, challenges, strategy, hiring maturity, technology stack, etc.
- Leverage Gainsight and analytics platforms to develop a deep understanding of client adoption of our solutions, data insights, and processes while understanding overall account health.
- Participate in strategic business reviews with clients to continuously develop and update mutual success plans that align business objectives with an effective talent acquisition strategy.
- Through a consultative approach, advocate for the client's voice regarding support and product, guiding clients throughout the resolution journey.
- Ensure exceptional health and trust with your clients to maintain a high renewal rate.
- Establish relationships with clients and C-Level stakeholders to lead strategic conversations on data insights, KPIs, value, and overall success.
Qualifications:
- Excellent communication skills in English and French, both written and verbal.
- At least 5 years of experience in a client-facing role responsible for customer success and renewals in a SaaS publisher or in a Talent Acquisition role responsible for the success of their technology stack.
- A passion for helping clients solve business problems with advanced technological solutions.
- Ability to use data and analytics to create actionable insights to develop strategic plans for clients and demonstrate value.
- Experience in building relationships with multiple levels of your clients to align business objectives with technology strategy and support their ongoing success.
- Ability to prioritise competing client requests, partnering internally with key stakeholders to ensure success.
EEO Statement:
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. We prohibit discrimination and harassment of any kind based on race, colour, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics.
Compensation and Benefits:
iCIMS offers a comprehensive benefits package: medical, dental, vision and life insurance, retirement plans, generous paid time off, reimbursement options (lunch, commuting, lifestyle spending), along with employee wellness and recognition programs.
Senior Customer Success Manager in London employer: HR Tech Job
At iCIMS, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. As a Senior Customer Success Manager, you will benefit from our comprehensive training programmes and cutting-edge tools like Gainsight, empowering you to drive customer satisfaction and success. With a strong focus on employee growth and a commitment to diversity, iCIMS offers a rewarding environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at iCIMS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the company’s culture and values. Check out their website and social media to get a feel for what they stand for. This will help you tailor your answers and show you’re a great fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. Focus on common questions for Customer Success roles and be ready to share specific examples of how you've helped clients succeed in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Senior Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in customer success and talent acquisition, and show us how you can align with our goals at StudySmarter.
Showcase Your Communication Skills:Since excellent communication is key in this role, use clear and concise language in your application. We want to see how you articulate your thoughts and ideas, so don’t hold back on showcasing your writing skills!
Demonstrate Your Problem-Solving Abilities:We love candidates who can think critically and solve problems. In your application, share specific examples of how you've helped clients overcome challenges using technology or data insights. This will really make you stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at HR Tech Job
✨Know Your Tools
Familiarise yourself with the tools mentioned in the job description, especially Gainsight and the iCIMS Talent Cloud. Be ready to discuss how you've used similar tools in the past to drive customer success and improve talent acquisition strategies.
✨Understand Customer Needs
Research common challenges faced by clients in talent acquisition. Prepare examples of how you've helped previous clients overcome similar issues, aligning their goals with effective strategies. This will show your consultative approach and understanding of their business.
✨Build Relationships
Think about how you can establish rapport with C-Level stakeholders. Prepare to discuss your experience in building relationships at various levels within an organisation and how that has contributed to successful outcomes for your clients.
✨Data-Driven Insights
Be prepared to talk about how you've leveraged data and analytics in your previous roles. Share specific examples of how you've used insights to create strategic plans that align with client objectives, demonstrating your ability to drive value through data.
