Senior Cloud Implementation Consultant - Enterprise in London

The Sr. Consultant (Implementation Consultant) will be responsible for implementing iCIMS talent management products in customer facing engagements. They support and facilitate conversations to define business processes, manage implementation meetings, train users, facilitate change management within the customer organizations and provide technical implementation consulting and project management. He or she will develop and manage the tactical plan for implementation of iCIMS products and deliver on configuration efforts. The Sr. Consultant handles projects of Medium to High complexity. The Sr. Consultant will report to the Director, Services EMEA.

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

• Handles implementations of the largest scope and scale
• Carries out implementation projects from beginning to end stages for high profile Enterprise customers
• Leverages iCIMS software in the most efficient of ways to best teach and support customers
• Mentoring of recently hired Implementation consultants
• Supports customer during initial “live” period and transition to the Account Management and Support organizations
• Take significant responsibility for the overall success of the project and satisfaction of the customer
• Serve as an iCIMS software expert
• Provide and support project management efforts to complete projects on time and within budget
• Manage several implementations of various sizes and complexities simultaneously
• Consistently ensure business is always conducted with integrity and that behaviour aligns with iCIMS policies, procedures, and core competencies

Qualifications

• 5+ years’ related experience implementing cloud software e.g. Applicant Tracking Systems, HCM, ERP
• Demonstrated interest in current technologies; Proficiency with Microsoft Office (PowerPoint, Excel, Outlook)
• Customer success orientation with ability to work with customers to research business processes, diagnose and resolve on-demand (web-based) software issues
• Advanced understanding of and ability to explain system-to-system integrations
• Proven success in leading high-performance teams, achieving results through others, and being a strong team player
• Strategic analysis/creative problem solving, and business judgment are required
• Demonstrated ability to influence cross-functional partners and upper management to impact decision-making
• Ability to prioritize competing deliverables to meet deadlines, manage time and work in a fast paced, changing environment
• Excellent interpersonal skills and the ability to effectively scope, design, and manage multiple implementations of all types (Small Business, Industry and Enterprise)

Preferred

• Working knowledge of understanding of Talent Acquisition space

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us build a winning team that represents a variety of backgrounds, perspectives, and abilities. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics.

Compensation and Benefits

iCIMS offers the following benefits: medical insurance (employees and dependent family members), personal life insurance, 28 days of paid vacation per year, reimbursement of lifestyle expense accounts, wellness service offerings, and a Retirement Plan.