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- Tasks: Lead a team to ensure smooth admissions and enhance guest experiences at our safari park.
- Company: Join the award-winning West Midlands Safari Park, a unique wildlife attraction.
- Benefits: Enjoy free park access, discounts, online health services, and free parking.
- Why this job: Be part of an exciting environment where you create unforgettable wildlife experiences.
- Qualifications: Strong organisational skills and experience in high-volume customer service.
- Other info: Flexible hours including weekends and evenings; great career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
West Midlands Safari Park are currently recruiting for the position of Admissions Supervisor. This exciting role covers a wide range of tasks including daily organisation and management of the Admissions assistants to run a smooth and effective 7‑day week function, receiving incoming calls and dealing with enquiries, managing mini‑bus tour guides, processing transactions, responding to queries and servicing guests’ needs, handling guest complaints, cash handling and processing group bookings accordingly. This role also includes our VIP Experience kiosk, where you will be promoting and encouraging sales of VIP Experiences and Annual Passes including the benefits of membership.
About you
The ideal candidate will need to be highly organised with demonstrative skills, have a strong customer focus and have experience working in a high‑volume customer environment, whilst supervising the work of others. You will need to be flexible in your approach to work outside of standard business hours, including weekends, bank holidays and evenings.
Benefits
- WMSP Annual Pass which gives you and your family and friends free admission and theme park wristbands, and free entry to our sister site Drayton Manor Park.
- 35% discount in our retail and catering outlets and off‑park special events.
- 24‑hour access to an online doctor and access to online prescriptions.
- Counselling access.
- Free onsite parking.
What we are
West Midlands Safari Park is an award‑winning visitor attraction, located in Worcestershire in the heart of England. It is home to some of the world’s most beautiful and critically endangered species, with a four‑mile safari drive‑through, walk‑through Discovery Trail, African Village and Lemur Woods, as well as beautiful walking trails, allowing guests to experience up close encounters with hundreds of exotic animals. Guests can also choose from a wide range of catering and retail outlets, as well as enjoying a large amusement area with over 25 rides and attractions providing the ideal venue for family days out. In 2021, the Park introduced Safari Lodges – luxury accommodation allowing guests to stay overnight for the first time. Guests can wake up to incredible sights of elephants, giraffe, rhino and red panda, or sleep just a ‘whisker’ away from lions, tigers and cheetahs. In addition, the park is home to three incredible venues – Spring Grove House, Treetops Pavillion and Cellarz, which play host to weddings, corporate events and social celebrations.
What we do
Our mission is to bring people together to create unique wildlife experiences that exhilarate, educate and leave memories to last a lifetime. Our 200‑acre site allows us to do just that, you’re a day guest, wedding guest or overnight guest! We create experiences unlike no other, attracting visitors from across the Midlands and beyond. Our brand and our team members live by our core values. We’re passionate and work with a sense of togetherness, always striving to be progressive, with preservation at the heart of everything we do, all while creating unforgettable experiences. Through these principles we aspire to achieve our vision: to be the number one UK wildlife attraction through the creation of immersive animal habitats and unique visitor experiences.
Admissions Supervisor in Bewdley employer: HR Team - West Midland Safari Park
Contact Detail:
HR Team - West Midland Safari Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions Supervisor in Bewdley
✨Tip Number 1
Get to know the company! Before your interview, dive into West Midlands Safari Park's mission and values. This will help you connect your experience with what they stand for, showing them you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in customer service and team management can shine in the Admissions Supervisor role.
✨Tip Number 3
Dress the part! Make sure you look professional but also comfortable. You want to show that you’re ready to handle the dynamic environment of the park while still being approachable for guests.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Admissions Supervisor in Bewdley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Admissions Supervisor role. Highlight your experience in managing teams and working in high-volume customer environments, as this is key for us at West Midlands Safari Park.
Showcase Your Customer Focus: We love candidates who put customers first! In your application, share examples of how you've handled guest complaints or improved customer experiences in previous roles. This will show us you're a great fit for our team.
Be Flexible: Since the role requires working evenings, weekends, and bank holidays, make sure to mention your availability in your application. We appreciate candidates who are adaptable and ready to jump in when needed!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing skills and experience right away!
How to prepare for a job interview at HR Team - West Midland Safari Park
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Admissions Supervisor role. Familiarise yourself with the daily tasks, such as managing admissions assistants and handling guest complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a strong customer focus, prepare examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm under pressure and your commitment to providing excellent service, which is crucial for creating memorable experiences for guests.
✨Flexibility is Key
The job requires working outside standard hours, including weekends and bank holidays. Be ready to discuss your availability and willingness to adapt your schedule. This shows that you’re committed to meeting the needs of the business and can handle the demands of a high-volume environment.
✨Emphasise Team Leadership Experience
As a supervisor, you'll need to manage a team effectively. Prepare to talk about your previous leadership roles, how you motivate others, and any strategies you use to ensure smooth operations. This will demonstrate your capability to lead the admissions team and maintain a positive work environment.
