At a Glance
- Tasks: Coordinate services, schedule appointments, and provide top-notch customer support.
- Company: Join Home Service Group, a growing network of trusted service companies.
- Benefits: Enjoy casual dress, company events, on-site parking, and career progression.
- Other info: Opportunity for job share; must have the right to work in the UK.
- Why this job: Be part of a supportive team making a real difference in customer service.
- Qualifications: Experience in customer service or administration is essential; call centre experience preferred.
The predicted salary is between 26000 - 26000 £ per year.
We are looking for an experienced Service Coordinator to join our busy office. This role would suit someone with previous experience as a Service Coordinator, Service Administrator, Scheduler, Planner, Customer Service Coordinator or Call Centre Team Member who enjoys organising appointments, speaking with customers and providing excellent administrative support.
As we continue to grow, our focus remains the same: to strengthen our network, invest in better systems and technology, and provide dependable service at scale for every client and partner. We are now looking for two Service Coordinators to assist the service and installation teams in the day to day running of the departments and deliver outstanding and efficient customer service across the Home Service Group. Job share opportunities will be considered for the right candidates.
Job Role:- Answer incoming calls in a professional, friendly and efficient manner, delivering excellent customer service.
- Schedule, confirm and reschedule service and installation appointments.
- Provide administrative support to the service and installation teams.
- Liaise with account customers and agencies, prioritising work and providing updates on additional work required.
- Contact existing customers to arrange annual boiler servicing appointments.
- Track parts and orders with suppliers, ensuring timely updates.
- Identify customers' needs and either resolve enquiries or direct them to the appropriate team member.
- Communicate clearly and effectively with customers, colleagues and suppliers.
- Work collaboratively as part of a positive and supportive team.
- Carry out a range of general administrative and ad hoc duties as required.
- Previous experience in a call centre environment is essential.
- Previous experience in a similar customer service or administrative role is essential.
- Experience within the industry would be beneficial but is not essential.
- Excellent telephone manner with outstanding customer service skills.
- Strong written and verbal communication skills.
- Excellent organisational and time management skills and a high level of attention to detail.
- Ability to work effectively both independently and as part of a small team.
- A positive, proactive approach with good problem-solving skills.
- Casual dress
- Company events
- On-site parking
- Opportunity for progression
Right to Work in the UK: Applicants must have the legal right to live and work in the UK. Given the role and salary level, this is not a role that will qualify for UK Sponsorship.
We will respond to your application as soon as possible. Please bear with us, we are experiencing high numbers of applications at present.
Service Coordinator in Thames Ditton employer: HR Surgery
Home Service Group is an excellent employer that values its employees by fostering a supportive and collaborative work culture in Thames Ditton. With opportunities for progression, casual dress, and regular company events, we ensure our team members feel valued and engaged while delivering outstanding customer service. Join us to be part of a growing network that combines local expertise with the reliability of a larger organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Thames Ditton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HR Surgery. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HR Surgery before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator in Thames Ditton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HR Surgery:Your cover letter is your chance to shine! Tell us why you want to work at HR Surgery specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HR Surgery!
How to prepare for a job interview at HR Surgery
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
