At a Glance
- Tasks: Lead and motivate a dynamic plumbing and heating engineering team to deliver top-notch service.
- Company: Join Home Service Group, a growing network of trusted local service companies.
- Benefits: Enjoy a competitive salary, company vehicle, events, and clear progression opportunities.
- Other info: Be part of a supportive culture focused on growth and excellence.
- Why this job: Make a real impact by developing your team and ensuring high-quality service delivery.
- Qualifications: Experience in managing technical teams, ideally in plumbing or heating.
The predicted salary is between 55000 - 60000 £ per year.
Salary: £55,000 - £60,000 per annum, plus bonus
Role: Full time, Monday to Friday, 8.00am – 5.30pm
Location: Office (Thames Ditton) & Field based
We are looking for an experienced Plumbing & Heating Manager to join our busy team. This role would suit someone with previous experience as a Service Manager, Engineering Manager, Field Service Manager, Operations Manager, Plumbing & Heating Manager or Engineering Team Leader, within a plumbing or heating business.
About us:
Home Service Group was established in 2024, bringing together a network of established, family-founded plumbing, heating, electrical and property service companies operating across the South of England. Each business has built its own strong reputation over many years. The group was created to unify these companies under a shared vision, combining deep technical expertise and trusted service with group-level standards, systems and centralised account management. Today, the group delivers consistent, high-quality property services across residential homes, schools, managed estates and commercial portfolios, offering the reliability of a larger organisation alongside the responsiveness of established local teams. As we continue to grow, our focus remains the same: to strengthen our network, invest in better systems and technology, and provide dependable service at scale for every client and partner.
We are looking for an experienced Plumbing & Heating Manager who will lead and develop our engineering team, ensuring engineers are well supported, jobs are completed to a high standard and customers receive excellent service. You will be responsible for creating a positive and accountable team culture, managing performance and ensuring engineers take ownership of their work from start to finish.
Job Role:
- Lead, manage and motivate the plumbing and heating engineering team, creating a positive, accountable and performance-driven culture.
- Take ownership of the day-to-day management of engineers working across multiple jobs and locations.
- Set clear expectations around workmanship, productivity, customer service, communication and professional conduct.
- Hold regular one-to-one meetings and performance reviews with engineers.
- Monitor individual engineer performance and address underperformance promptly.
- Coach and develop engineers, identifying training requirements and opportunities to improve technical capability.
- Build strong relationships with engineers while maintaining clear management standards and accountability.
- Ensure engineers understand what is expected of them and take ownership of their work from arrival on site through to completion.
- Promote a culture where problems are communicated early rather than allowed to escalate.
- Recognise strong performance and support the development and progression of high-performing engineers.
About you:
- Experience managing engineers or a field-based technical team, ideally within plumbing, heating, maintenance or a similar environment.
- NVQ Level 3 in Gas, CCN1 & CENWAT COCN1 and F-Gas would be an advantage but not essential.
- Experience of repair and servicing of boilers and heating systems.
- Proven ability to lead, motivate and get the best from a team.
- Confident managing performance and having difficult conversations.
- Strong communication and people management skills.
- A practical, hands-on management style with a focus on finding solutions.
- Able to balance supporting your team with maintaining clear standards and accountability.
- Organised and confident managing changing priorities across multiple jobs and locations.
- Customer-focused, with a strong understanding of service standards and the importance of resolving problems quickly.
The Benefits:
- Company vehicle & fuel card
- Company events
- On-site parking
- Opportunity for progression
Could you be our Plumbing & Heating Manager? We will respond to your application as soon as possible. Please bear with us, we are experiencing high numbers of applications at present.
Plumbing & Heating Manager in Thames Ditton employer: HR Surgery
Home Service Group is an excellent employer that values its employees by fostering a supportive and collaborative work culture in Thames Ditton. With opportunities for progression, casual dress, and regular company events, we ensure our team members feel valued and engaged while delivering outstanding customer service. Join us to be part of a growing network that combines local expertise with the reliability of a larger organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Plumbing & Heating Manager in Thames Ditton
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Plumbing & Heating Manager in Thames Ditton
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch HR Surgery's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at HR Surgery. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at HR Surgery
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at HR Surgery.
