At a Glance
- Tasks: Lead and develop a dynamic team, ensuring smooth office operations and high service standards.
- Company: Join Home Service Group, a growing network of trusted service companies.
- Benefits: Enjoy casual dress, company events, on-site parking, and career progression opportunities.
- Other info: Be part of a vibrant team focused on delivering quality services across the South of England.
- Why this job: Make a real impact by fostering a culture of ownership and accountability in a supportive environment.
- Qualifications: Experience in managing teams in fast-paced service environments; CRM knowledge preferred.
The predicted salary is between 38000 - 42000 £ per year.
Office & Operations Manager
Salary
Role
Full time, Monday to Friday, 8.00am – 5.30pm
Location
Office based - Thames Ditton
We are looking for an experienced Office & Operations Manager to join our busy office.
This role would suit someone with previous experience as an Office Manager, Operations Manager, Office Supervisor, Service Manager or Office/Service Team Leader, ideally within a home improvement, maintenance or similar service-based business.
About us
Home Service Group was established in 2024, bringing together a network of established, family-founded plumbing, heating, electrical and property service companies operating across the South of England.
Each business has built its own strong reputation over many years.
The group was created to unify these companies under a shared vision, combining deep technical expertise and trusted service with group-level standards, systems and centralised account management.
Today, the group delivers consistent, high-quality property services across residential homes, schools, managed estates and commercial portfolios, offering the reliability of a larger organisation alongside the responsiveness of established local teams.
As we continue to grow, our focus remains the same: to strengthen our network, invest in better systems and technology, and provide dependable service at scale for every client and partner.
We are looking for an experienced Office & Operations Manager who will lead a team of around 11, ensuring the office operates efficiently, people perform at their best and the team takes ownership of delivering a high standard of service.
Job Role
- Lead, manage and develop a team of approximately 11 employees across the administration and business support function.
- Take full ownership of the day-to-day management and performance of the team.
- Set clear roles, responsibilities and expectations for each team member.
- Ensure workloads and daily tasks are appropriately delegated and completed.
- Hold regular one-to-one meetings, team meetings and performance reviews.
- Set measurable objectives and KPIs for individuals and the department.
- Identify underperformance and address issues promptly and professionally.
- Recognise high performers and create opportunities for development and progression.
- Coach and mentor team members to improve capability, confidence and accountability.
- Build a culture where employees take ownership rather than waiting to be instructed.
- Ensure appropriate management cover is in place during holidays, sickness and periods of increased workload.
About you
- Experience of managing and motivating a small team in a fast paced service environment, ideally home improvement, maintenance or similar.
- CRM experience is preferred.
- Strong organisation and prioritisation skills.
- Confident managing performance and having difficult conversations.
- A coaching and supportive management style.
- Able to create a culture of ownership and accountability.
- Confident handling changing priorities and pressure.
- Excellent communication and people skills.
The Benefits
- Casual dress.
- Company events.
- On-site parking.
- Opportunity for progression.
- Could you be our
Office & Operations Manager ?
Right to Work in the UK
Applicants must have the legal right to live and work in the UK. Given the role and salary level, this is not a role that will qualify for UK Sponsorship.
We will respond to your application as soon as possible. Please bear with us, we are experiencing high numbers of applications at present.
Office & Operations Manager in Thames Ditton employer: HR Surgery
Home Service Group is an excellent employer that values its employees by fostering a supportive and collaborative work culture in Thames Ditton. With opportunities for progression, casual dress, and regular company events, we ensure our team members feel valued and engaged while delivering outstanding customer service. Join us to be part of a growing network that combines local expertise with the reliability of a larger organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Office & Operations Manager in Thames Ditton
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Office & Operations Manager at HR Surgery!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like HR Surgery or be willing to refer you for that Office & Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from HR Surgery who’s on the lookout for their next Office & Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Office & Operations Manager role at HR Surgery!
We think you need these skills to ace Office & Operations Manager in Thames Ditton
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at HR Surgery. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at HR Surgery
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at HR Surgery. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
