Role
Full time, Monday to Friday, 8.00am – 5.30pm
Location
Office (Thames Ditton) & Field based
We are looking for an experienced Plumbing & Heating Manager to join our busy team. This role would suit someone with previous experience as a Service Manager, Engineering Manager, Field Service Manager, Operations Manager, Plumbing & Heating Manager or Engineering Team Leader, within a plumbing or heating business.
About us
Home Service Group was established in 2024, bringing together a network of established, family-founded plumbing, heating, electrical and property service companies operating across the South of England.
Each business has built its own strong reputation over many years. The group was created to unify these companies under a shared vision, combining deep technical expertise and trusted service with group-level standards, systems and centralised account management.
Today, the group delivers consistent, high-quality property services across residential homes, schools, managed estates and commercial portfolios, offering the reliability of a larger organisation alongside the responsiveness of established local teams.
As we continue to grow, our focus remains the same: to strengthen our network, invest in better systems and technology, and provide dependable service at scale for every client and partner.
Job Role
- Lead, manage and motivate the plumbing and heating engineering team, creating a positive, accountable and performance-driven culture.
- Take ownership of the day-to-day management of engineers working across multiple jobs and locations.
- Set clear expectations around workmanship, productivity, customer service, communication and professional conduct.
- Hold regular one-to-one meetings and performance reviews with engineers.
- Monitor individual engineer performance and address underperformance promptly.
- Coach and develop engineers, identifying training requirements and opportunities to improve technical capability.
- Build strong relationships with engineers while maintaining clear management standards and accountability.
- Ensure engineers understand what is expected of them and take ownership of their work from arrival on site through to completion.
- Promote a culture where problems are communicated early rather than allowed to escape.
- Recognise strong performance and support the development and progression of high-performing engineers.
About you
- Experience managing engineers or a field-based technical team, ideally within plumbing, heating, maintenance or a similar environment
- NVQ Level 3 in Gas, CCN1 & CENWAT
- COCN1 and F-Gas would be an advantage but not essential
- Experience of repair and servicing of boilers and heating systems
- Proven ability to lead, motivate and get the best from a team
- Confident managing performance and having difficult conversations
- Strong communication and people management skills
- A practical, hands-on management style with a focus on finding solutions
- Able to balance supporting your team with maintaining clear standards and accountability
- Organised and confident managing changing priorities across multiple jobs and locations
- Customer-focused, with a strong understanding of service standards and the importance of resolving problems quickly
The Benefits
- Company events
- On-site parking
- Opportunity for progression
Could you be our Plumbing & Heating Manager?
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Plumbing & Heating Manager in Thames Ditton employer: HR Surgery Ltd
HR Surgery Ltd is an exceptional employer located in the vibrant Thames Ditton, offering a supportive and collaborative work culture that empowers employees to thrive. With a focus on professional development, you will have ample opportunities for growth while leading a dedicated team in a dynamic environment. The company values innovation and continuous improvement, ensuring that your contributions directly impact client satisfaction and overall success.
