At a Glance
- Tasks: Provide top-notch IT support and manage customer queries with a friendly approach.
- Company: Join a dynamic IT support company with a focus on growth and innovation.
- Benefits: Competitive salary, remote work, ongoing training, and a fun team environment.
- Other info: Opportunity for career progression and professional development in a supportive environment.
- Why this job: Enhance your skills while making a real difference for clients across various industries.
- Qualifications: 2+ years in IT support, excellent communication skills, and a passion for technology.
The predicted salary is between 22000 - 30000 £ per year.
- 2 nd
- Line Support Engineer
Remote but must be able to commute to Cheltenham for client visits, training days, team meetings etc.
Full time
Do you have a minimum of 2 years' experience in an IT Support role?
Do you want to join a company that offers you progression and the opportunity to upskill?
HR Star are proud to recruit for an exceptional client of ours who provide IT support, managed services, cloud solutions, cyber security, disaster recovery and consultancy services nationally with regional bases in Bath, Bristol, Cheltenham, Gloucester, Swindon and London.
We are looking for a driven IT professional who has a track record in IT support and driving tasks across the finish line using industry best practices.
You will be technically minded, pragmatic, comfortable liaising with customers at all levels as well as having a passion to better your skills.
Key responsibilities will include
- Support existing customers, working with customers of all levels of the organisation including senior executives across a variety of clients with headcounts from 1, to 250+.
- End to end Ticket management of predominantly telephone-based queries, including action and escalation.
- Maintain high service levels, including managing expectations, communicating lead times and keeping customers updated on the progress of queries you are actioning and that you have escalate.
- Service desk systems and process onboarding for all new customers.
- Active Directory administration.
- Provision of coaching, training and advice to system users.
- Incident management including monitoring, taking action, escalation where necessary, following up on progress and providing updates both internally and to impacted customers.
Knowledge and Experience
- A minimum of two years of experience working within a 1st line support IT helpdesk role.
- Ticket system management experience.
- Excellent relationship builder with a friendly approach who is driven to deliver, autonomous and self-directed.
- Good communication, interpersonal and organisational skills.
- Excellent telephone manner, customer orientation and customer service skills.
- Excellent knowledge of Microsoft Windows Desktop Operating System.
- Understanding of TCP/IP and LAN/WAN.
- Active directory administration experience.
- Full, clean driving licence.
In return, we will offer
- Competitive Salary + Benefits
- Fun team environment
- Remote working
- Ongoing training and career development
Is this the role for you?
If you think you are the perfect fit for this position, or you would like to enquire further about a full Job Description, please submit your CV.
2nd Line Support Engineer in Cheltenham employer: HR Star
Join a dynamic and supportive team as a 2nd Line Support Engineer, where your growth is our priority. With a competitive salary and benefits, along with the flexibility of remote working combined with the opportunity to engage in client visits and training in Cheltenham, you will thrive in an environment that values ongoing development and collaboration. Our company fosters a fun and inclusive culture, ensuring you have the resources and support needed to excel in your IT career.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer in Cheltenham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HR Star values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HR Star might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HR Star!
✨Direct Apply to HR Star
Let's not forget to apply directly through the HR Star website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Support Engineer in Cheltenham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HR Star.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HR Star. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HR Star
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
