At a Glance
- Tasks: Support and maintain business applications, ensuring smooth daily operations.
- Company: Fast-growing wealth management software company in Bath.
- Benefits: Opportunities for growth, competitive salary, and a supportive team environment.
- Other info: Collaborative culture with excellent career development opportunities.
- Why this job: Join a dynamic team and make a real impact on user experience.
- Qualifications: Experience in financial services and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
HR Star are proud to be recruiting an Application Support Analyst on behalf of our client that specialises in Wealth Management software in Bath. This is a great opportunity to join a fast paced, ever-growing company that is always looking for ways to grow and develop their employees.
Working in the Application Support team, you will provide support and maintenance to the core line of business applications to ensure the smooth running of day-to-day operations. As part of this team you will be responsible for providing timely and high quality support services to all users, and will become a subject matter expert for the software and integrations used within the organisation.
The successful candidate will be able to spot areas where processes and procedures can be enhanced and streamlined, as well as continually looking to improve both yourself and the services provided by the Application Support team.
You will bring with you:
- Client and Customer Focus: Add value and improve experience for application users
- Communication: Communicate clearly and concisely, tailoring content and style, with ability to make a positive impression on others
- Time Management: Managing your workload effectively whilst performing at a high-level
- Business Focus: Apply good practice and follow company procedures at all times
- Operational Excellence: Continually delivering and improving excellence for clients and customers
- Expert Knowledge: Application of specialist knowledge and taking the opportunity to contribute towards policy
Responsibilities:
- Provide support for all business applications
- Escalate tickets to 3rd party support providers when required
- Take ownership of tickets through to resolution, including when escalated to 3rd party support providers, to ensure issues are resolved in a timely fashion and communication is maintained throughout
- Liaising with 3rd party support providers to ensure application availability and readiness is always maintained
- Root cause analysis, assessing the impact of incidents, and proposing enhancements to reduce the risk of repeat events
- Execute day to day tasks and work within the team to maintain high-performing systems for all applications, ensuring availability to business users
- Carry out testing on updates to applications prior to rollout to the live environment
- Document and develop all application related processes and procedures, and maintain documentation once created
- Suggesting improvements to processes and procedures to enhance the performance of the team
Specialist Skills, Qualifications and Experience:
Essentials:
- Financial Services background and experience in dealing with UK platforms
- Excellent judgment and creative problem solving skills
- Highly organised, self-motivated, results oriented with an ability to demonstrate high levels of tactical, analytical and flexible thinking
- Operationally and Client service/relationship focused
- Exceptional written, oral, interpersonal, and presentation skills
- Effective stakeholder management skills
- Ability to understand and contribute to team development and planning
- Team player who can multitask
Desirable:
- Similar role held in a Wrap Platform business
- Minimum 2 years’ experience in a similar role ideally gained in a high-growth organization.
- Energetic, flexible, collaborative, and proactive; a team member who can positively and productively impact the success of the team
- Self-reliant, good problem solver, results oriented
- Ability to operate as an effective tactical thinker
If this sounds like the right opportunity for you, please apply with your CV and we will be in touch!
Application Support Analyst in Bath employer: HR Star
Join a dynamic and innovative company in Bath that prioritises employee growth and development, making it an excellent employer for an Application Support Analyst. With a strong focus on operational excellence and client service, you will have the opportunity to enhance your skills while contributing to a collaborative work culture that values improvement and efficiency. The company offers a supportive environment where your contributions are recognised, and you can thrive in a fast-paced setting that is committed to delivering high-quality support services.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Bath
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like HR Star. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Application Support Analyst in Bath
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to HR Star.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on HR Star's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at HR Star
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with HR Star.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at HR Star will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former HR Star employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
