At a Glance
- Tasks: Lead client relationships, drive growth, and inspire high-performing teams in a dynamic agency.
- Company: Award-winning agency known for creating culturally iconic moments.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional development.
- Other info: Fast-paced environment with autonomy to influence and shape the future of the agency.
- Why this job: Step into a leadership role and make a real impact on agency growth and client partnerships.
- Qualifications: 10+ years in client-facing roles with strong commercial acumen and team leadership experience.
The predicted salary is between 75000 - 85000 £ per year.
Location: Hybrid – London (3 office days per week)
Salary: £75,000–£85,000 DOE
Type: Full-time
Lead Client Growth. Shape Culture. Deliver Impact.
Are you a commercially driven client leader who thrives in fast-paced, culture-led environments? We’re recruiting a Client Services Director to join a high-growth, award-winning agency that creates culturally iconic moments and meaningful brand impact. This is a senior leadership opportunity for someone who can confidently lead major client relationships, inspire teams, drive commercial growth and shape outstanding creative delivery. This role sits at the heart of the business — balancing relationship management, strategic thinking, commercial ownership and delivery excellence to ensure clients receive exceptional service and results.
The Opportunity
As Client Services Director, you’ll lead key client partnerships, strengthen commercial performance and elevate service standards across the agency. You’ll work closely with senior stakeholders internally and externally, identifying opportunities for growth, spotting white space opportunities and helping teams deliver work that truly cuts through. You’ll be equally comfortable leading strategic conversations, influencing senior decision-makers, supporting high-performing teams and bringing creative, commercially smart ideas to the table.
Key Responsibilities
- Client Leadership & Relationship Management
- Lead and nurture senior client relationships across key accounts
- Act as a trusted advisor, delivering proactive, strategic solutions
- Manage complex conversations with confidence and commercial awareness
- Ensure consistently exceptional standards of client service and delivery
- Commercial Growth & Account Development
- Drive account growth through upselling and opportunity spotting
- Lead proposals, pitches and commercial recommendations
- Shape scopes, retainers and growth plans across accounts
- Monitor account performance, profitability and forecasting
- Strategic & Creative Leadership
- Partner with creative, strategy and delivery teams to shape impactful work
- Bring cultural insight and commercial thinking into client conversations
- Champion integrated campaigns across social, PR, creators, partnerships and experiential
- Team Leadership
- Lead, mentor and develop a high-performing client services team
- Support Account Directors to grow confidence, accountability and commercial thinking
- Foster a collaborative, ambitious and high-performance culture
What We’re Looking For
You’ll likely have:
- 10+ years’ experience in a client-facing role within a creative, social, communications, culture or brand agency
- A proven track record of growing high-value client relationships and driving revenue growth
- Strong commercial acumen, including scopes, budgets, forecasting and profitability
- Experience leading proposals, pitches and strategic client conversations
- Exceptional communication and stakeholder management skills
- Experience leading and developing high-performing teams
- A proactive, commercially minded and solutions-focused approach
- Travel will be required for this role so a licence and vehicle is essential
Why Apply?
This is an opportunity to step into a genuine leadership role where you’ll influence agency growth, shape client partnerships and lead high-performing teams in a fast-moving, ambitious environment. You’ll have the autonomy to make an impact while working closely with senior leadership to help drive the next stage of growth.
Client Services Director Marketing in London employer: HR Star Consulting Ltd
Join a dynamic and award-winning agency in London as a Client Services Director, where you'll thrive in a culture that champions creativity and commercial growth. With a focus on employee development and a collaborative work environment, this role offers the chance to lead high-performing teams and shape impactful client relationships while enjoying the flexibility of a hybrid working model. Experience meaningful career progression and the opportunity to make a significant impact in a fast-paced, innovative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Director Marketing in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for the role and the company shine through. It’s all about making a memorable impression.
✨Tip Number 3
Prepare for interviews by researching the company culture and recent projects. Tailor your responses to show how you can contribute to their goals and values—this is key for a Client Services Director!
✨Tip Number 4
Don’t forget to follow up! After an interview, drop a quick thank-you note to express your appreciation and reiterate your interest. It keeps you top of mind and shows your professionalism.
We think you need these skills to ace Client Services Director Marketing in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Services Director. Highlight your experience in client leadership and commercial growth, and don’t forget to showcase any relevant achievements that demonstrate your ability to drive results.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've nurtured client relationships and led teams to success, and make sure to convey your passion for creating impactful work.
Showcase Your Strategic Thinking:In your application, we want to see your strategic mindset. Discuss how you've identified growth opportunities in past roles and how you’ve successfully managed complex client conversations. This will show us you can think on your feet and deliver exceptional service.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at HR Star Consulting Ltd
✨Know Your Clients Inside Out
Before the interview, research the agency's key clients and their recent campaigns. Understanding their brand values and challenges will help you demonstrate your ability to lead client relationships effectively.
✨Showcase Your Commercial Acumen
Be prepared to discuss specific examples of how you've driven account growth in previous roles. Highlight your experience with budgets, forecasting, and profitability to show that you can manage complex commercial conversations.
✨Demonstrate Leadership Skills
Think of instances where you've successfully led teams or mentored others. Share these stories to illustrate your ability to foster a high-performance culture and support your team in achieving their goals.
✨Prepare for Strategic Conversations
Anticipate questions about how you would approach strategic planning and client development. Be ready to share your insights on spotting growth opportunities and how you would bring creative ideas to the table.
