At a Glance
- Tasks: Lead client relationships, drive growth, and inspire high-performing teams in a dynamic agency.
- Company: Award-winning marketing agency with a culture of creativity and collaboration.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Join a team that values creativity, ambition, and exceptional service.
- Why this job: Shape impactful client partnerships and influence agency growth in a fast-paced environment.
- Qualifications: 10+ years in client-facing roles with strong commercial acumen and leadership experience.
The predicted salary is between 70000 - 90000 £ per year.
Location: Hybrid – London (3 office days per week)
Lead Client Growth. Shape Culture. Deliver Impact.
Are you a commercially driven client leader who thrives in fast-paced, culture-led environments? We’re recruiting a Client Services Director to join a high-growth, award-winning agency that creates culturally iconic moments and meaningful brand impact. This is a senior leadership opportunity for someone who can confidently lead major client relationships, inspire teams, drive commercial growth and shape outstanding creative delivery.
This role sits at the heart of the business — balancing relationship management, strategic thinking, commercial ownership and delivery excellence to ensure clients receive exceptional service and results.
The Opportunity
As Client Services Director, you’ll lead key client partnerships, strengthen commercial performance and elevate service standards across the agency. You’ll work closely with senior stakeholders internally and externally, identifying opportunities for growth, spotting white space opportunities and helping teams deliver work that truly cuts through. You’ll be equally comfortable leading strategic conversations, influencing senior decision-makers, supporting high-performing teams and bringing creative, commercially smart ideas to the table.
Key Responsibilities
- Client Leadership & Relationship Management
- Lead and nurture senior client relationships across key accounts
- Act as a trusted advisor, delivering proactive, strategic solutions
- Manage complex conversations with confidence and commercial awareness
- Ensure consistently exceptional standards of client service and delivery
- Commercial Growth & Account Development
- Drive account growth through upselling and opportunity spotting
- Lead proposals, pitches and commercial recommendations
- Shape scopes, retainers and growth plans across accounts
- Monitor account performance, profitability and forecasting
- Strategic & Creative Leadership
- Partner with creative, strategy and delivery teams to shape impactful work
- Bring cultural insight and commercial thinking into client conversations
- Champion integrated campaigns across social, PR, creators, partnerships and experiential
- Team Leadership
- Lead, mentor and develop a high-performing client services team
- Support Account Directors to grow confidence, accountability and commercial thinking
- Foster a collaborative, ambitious and high-performance culture
What We’re Looking For
- You’ll likely have:
- 10+ years’ experience in a client-facing role within a creative, social, communications, culture or brand agency
- A proven track record of growing high-value client relationships and driving revenue growth
- Strong commercial acumen, including scopes, budgets, forecasting and profitability
- Experience leading proposals, pitches and strategic client conversations
- Exceptional communication and stakeholder management skills
- Experience leading and developing high-performing teams
- A proactive, commercially minded and solutions-focused approach
- Travel will be required for this role so a licence and vehicle is essential
- QSR or Hospitality brand experience.
Why Apply?
This is an opportunity to step into a genuine leadership role where you’ll influence agency growth, shape client partnerships and lead high-performing teams in a fast-moving, ambitious environment. You’ll have the autonomy to make an impact while working closely with senior leadership to help drive the next stage of growth.
Client Services Director in Slough employer: HR Star | B Corp certified
Join a dynamic and award-winning marketing agency that champions creativity and cultural impact, offering a hybrid work model in London. As a Client Services Director, you'll thrive in a supportive and ambitious culture that prioritises employee growth, providing opportunities to lead high-performing teams and drive significant client relationships. With a focus on commercial success and innovative solutions, this role empowers you to make a meaningful impact while enjoying the benefits of a collaborative work environment.
Contact Details:
HR Star | B Corp certified Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Director in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks at events or online. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies that highlight your successes in client management and growth. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the agency’s culture and recent projects. Tailor your responses to show how your experience aligns with their values and goals. We want to see that you’re genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Services Director in Slough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Director role. Highlight your experience in client leadership and commercial growth, as these are key aspects of the job. We want to see how your background aligns with our culture-led environment!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate how you've driven revenue growth or improved client relationships. This will help us see the impact you've made in previous roles.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can inspire teams and lead with confidence, so don’t be afraid to show us who you are and what makes you passionate about this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at HR Star | B Corp certified
✨Know Your Clients Inside Out
Before the interview, research the agency's key clients and their recent campaigns. Understand their brand values and how the agency has contributed to their success. This will help you demonstrate your ability to lead client relationships and provide strategic solutions.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience with budgets, forecasting, and profitability. Bring examples of how you've driven account growth in the past. This will highlight your strong commercial awareness and ability to manage complex conversations effectively.
✨Demonstrate Leadership Skills
Think of specific instances where you've led teams or mentored colleagues. Share how you foster a high-performance culture and support team development. This will show that you're not just a client leader but also someone who can inspire and elevate those around you.
✨Prepare for Strategic Conversations
Anticipate questions about how you would approach strategic discussions with senior stakeholders. Be ready to share your insights on spotting growth opportunities and delivering impactful work. This will illustrate your capability to influence decision-makers and drive commercial growth.
