Practice Manager

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Practice Manager

Our client is a specialist law firm with a strong reputation across Court of Protection, Education, Wills & Probate, and Disputes work. The firm is growing, evolving, and entering an exciting new phase and we’re looking for an exceptional Practice Manager to help shape their future.

This is a newly created, business-critical role designed to take ownership of the operational running of the firm, freeing the Managing Director to focus on client work, business development, and strategic growth. This is a rare opportunity to step into a key leadership role and make a visible, lasting impact on a growing firm.

If you thrive in a fast-paced professional services environment, love improving systems and processes, and enjoy being the calm, organised centre of a busy operation, we’d love to hear from you.

The Role

As the Practice Manager, you will:

Own the day-to-day running of the firm

• Lead all operational functions including administration, HR support, IT, facilities, and compliance.
• Be the go-to problem solver for internal queries and team coordination.
• Oversee smooth onboarding and offboarding processes.
• Oversee billing, time recording and credit control to ensure accuracy and timeliness.
• Work closely with our Finance Manager to monitor budgets, cashflow, and department performance.
• Provide clear reporting and insights to support decision-making.

Support and improve our people experience

• Work alongside our HR partners to support managers on people issues, performance, and culture.
• Help create consistency, accountability, and fairness across the firm.
• Coordinate internal communications and engagement activities.

Lead on compliance and systems

• Act as operational lead for SRA compliance and risk management.
• Manage relationships with our IT and case management system providers.
• Drive system improvements, troubleshoot issues, and ensure the firm stays efficient and well-supported.

Enable growth and strategic development

• Support the launch of new practice areas (including our expanding Education Law offer).
• Provide operational insight to help shape the next phase of the firm’s development.
• Create the foundation for a high-performing, well-structured, values-led law firm.

About You

We’re looking for someone who is:

• Experienced in legal operations, practice management, or professional services operations
• Confident managing people processes, data, compliance, and internal systems
• Highly organised, proactive, and able to juggle multiple demands without losing focus
• Commercially minded, with an understanding of how law firms run profitably
• A natural communicator who can build trust, influence, and encourage accountability
• Calm, pragmatic and solutions-focused — even when things get busy
• Values-driven, approachable and aligned with a collaborative firm culture

Experience in a law firm is strongly preferred, but we welcome applicants from similar regulated or professional services environments.

Salary & Benefits

• Hybrid working (St Albans / London / remote)

To apply, please email your CV and cover letter to hello@hr-star.co.uk.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Legal

Industries

Legal Services and Law Practice

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