Property Inspector

Hours: 37.5 hours per week, although will consider applications for part-time.

Contract: Fixed term 6 months contract.

Salary: £37,168 - £39,708 FTE (pro rata if part-time).

Location: Kingsland Hub, Hackney, E8 4DG.

Peter Bedford Housing Association (PBHA) is a dynamic housing association with a strong social mission, to create positive change in people's lives. We provide high-quality homes and support services across Hackney, Islington and Newham, empowering people to achieve greater independence and wellbeing.

Our tenants and participants include people who have experienced homelessness, mental ill health, learning difficulties and multiple needs. Beyond housing, we help individuals to develop skills, access employment, and explore their creative potential through learning and enterprise activities.

We believe in inclusion, empowerment and personal growth. Our culture is based on mutual support, collaboration and participation, both among our tenants and our staff. By joining PBHA, you'll be part of a values-driven organisation committed to fairness, respect and opportunity for all.

The role: Reporting directly to the Head of Property & Development, the Property Inspector will oversee responsive repairs, manage void properties, ensure works are delivered on time and within budget, and maintain the highest standards of quality and value for money.

Key duties and responsibilities:

• Oversee responsive repairs and void property works, ensuring swift completion and minimal void periods.
• Monitor contractor performance, carry out post-inspections, and ensure all works meet required specifications.
• Liaise with tenants, contractors, and other stakeholders to ensure excellent communication and customer satisfaction.
• Manage Stage 1 complaints, investigating issues and ensuring fair and timely resolution.
• Maintain accurate data on our property management and stock condition systems.
• Collaborate with surveyors, contractors, and colleagues to diagnose and resolve complex maintenance issues.
• Attend weekly planning meetings, prepare progress reports, and contribute to efficient project delivery.
• Lead or support property-related projects, including stock condition surveys and tenant engagement panels.
• Monitor contractor health and safety compliance and ensure all works meet statutory standards.
• Ensure expenditure stays within budget, authorising works in line with delegated limits, and verifying invoices prior to payment.
• Support continuous improvement, exploring innovative and efficient ways of working.

Person specification:

• Previous property experience within a repairs or maintenance environment.
• Experience in assessing and managing repair projects.
• Knowledge of working in tenanted homes with a strong understanding of Health and Safety.
• Experience in using performance data to identify improvements and raise standards.
• Excellent communication and record keeping skills.
• Ability to systematically plan works, delegate tasks, and coordinate with colleagues and stakeholders.
• Strong analytical ability to review and adapt work specifications.
• Excellent written and verbal communication skills, able to work independently and within a team.
• Confident IT user, experienced with databases and capable of analysing data to drive performance.
• Sound knowledge of health and safety legislation applicable to the housing sector.
• Able to assess situations accurately and devise effective, safe working solutions.
• Excellent interpersonal and influencing skills across all organisational levels.
• Solution focused approach, promoting positive outcomes and win-win results for tenants.
• Strong report writing skills and attention to detail.
• Experience of liaising effectively with multiple contractors and tenants.
• Understanding of the Housing Health and Safety Rating System (HHSRS).
• Ability to propose and implement improvements to working processes.
• Interest in social justice and awareness of barriers faced by people with complex needs.
• Positive, can do attitude with curiosity and problem solving mindset.
• Working towards, part qualified or fully qualified in a relevant building, surveying or maintenance discipline.

PBHA offers in return:

• 26 days annual leave plus Bank Holidays, rising to 30 days with service.
• Company pension scheme with employer contributions up to 5%.
• Eye care vouchers.
• Cycle to work scheme.
• Enhanced company sick pay.

Peter Bedford Housing Association is an Equal Opportunities employer who supports an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and underrepresented groups.