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- Tasks: Be the welcoming face of our beauty clinic and ensure clients have a five-star experience.
- Company: Established beauty and aesthetic clinic in Oxford with a focus on client care.
- Benefits: Competitive pay, staff discounts, ongoing training, and a supportive team environment.
- Why this job: Join a passionate team and grow your career in the beauty and wellness industry.
- Qualifications: Excellent communication skills and a passion for customer service; experience is a plus.
- Other info: Opportunity to work in a premium clinic setting with room for growth.
The predicted salary is between 13 - 15 £ per hour.
Hours: 24-40 hours per week, full / part-time
Contract: Permanent
Salary: £13.00 - £15.00 per hour
Location: Oxford
Our client is a well-established beauty and aesthetic clinic based in Oxford, dedicated to providing exceptional client care and high-quality aesthetic and wellness treatments. They pride themselves on professionalism, confidentiality, and a warm, welcoming environment.
The role:
Our client is seeking a polished, friendly, and highly organised Front of House team member to be the face of their clinic. The successful candidate will be the first point of contact for clients, ensuring every guest receives a five-star experience from arrival to departure. This role is ideal for someone with a passion for beauty, aesthetics, and customer service.
Key duties and responsibilities:
- Welcome clients warmly and professionally upon arrival
- Manage appointment check-ins and check-outs
- Handle client enquiries in person, via phone and email
- Manage the clinic booking system and appointment schedules
- Process payments, deposits, and refunds accurately
- Support practitioners with daily schedules and room availability
- Promote treatments, skincare products, and membership packages
- Upsell and cross-sell services where appropriate
- Handle client feedback and resolve minor concerns professionally
- Ensure the reception area is immaculate at all times
- Assist with stock monitoring and ordering
- Support opening and closing procedures
- Adhere to clinic policies, health & safety, and confidentiality standards
Person specification:
Essential
- Excellent communication and interpersonal skills
- Demonstrates a professional manner in all interactions
- Strong organisational and multitasking abilities
- Confidence using booking systems, email, and basic computer software
Desirable
- Previous experience in beauty, aesthetic, medical, or luxury hospitality environment
- Sales or retail experience
- Knowledge of aesthetic treatments and skincare (training provided)
What the client offers in return:
- Competitive salary (dependent on experience)
- Staff discounts on treatments and products
- Ongoing training and development
- A supportive, friendly, and professional team environment
- Opportunity to grow within a premium clinic setting
If this sounds like your next opportunity, apply today with your CV and a covering letter.
Front of House / Clinic Receptionist in Oxford employer: HR Solutions Ltd
Contact Detail:
HR Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House / Clinic Receptionist in Oxford
✨Tip Number 1
Make sure to research the clinic before your interview. Knowing their services and values will help you connect with them and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Front of House Receptionist, you'll be the first point of contact for clients. Role-play with a friend to nail that warm and professional welcome.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and keen to learn more about the role and the clinic's culture. Plus, it helps you figure out if it's the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and remind them of your enthusiasm for the position. We love seeing candidates take that extra step!
We think you need these skills to ace Front of House / Clinic Receptionist in Oxford
Some tips for your application 🫡
Show Your Personality: When writing your CV and cover letter, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for beauty and customer service. A friendly tone can make a big difference!
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Highlight any relevant experience in beauty, aesthetics, or customer service that aligns with what we’re looking for. It shows us you’ve done your homework!
Be Professional Yet Approachable: Remember, you’ll be the first point of contact for clients, so your application should reflect a balance of professionalism and warmth. Use clear language and keep it friendly – we love a good vibe!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our clinic!
How to prepare for a job interview at HR Solutions Ltd
✨Know the Clinic Inside Out
Before your interview, take some time to research the clinic's services, treatments, and overall ethos. Understanding their approach to client care will help you answer questions more confidently and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Front of House team member, you'll be the first point of contact for clients. Practice demonstrating your excellent communication and interpersonal skills during the interview. Use examples from previous roles where you've provided outstanding customer service or resolved client concerns effectively.
✨Be Organised and Prepared
Bring a notepad with questions you have about the role and the clinic. This shows that you're proactive and organised. Also, prepare to discuss how you manage multiple tasks, like handling appointments and client enquiries, as this is crucial for the role.
✨Dress the Part
Since this is a beauty and aesthetic clinic, make sure to dress professionally and present yourself well. Your appearance should reflect the polished and friendly image the clinic aims to project. This will help you make a great first impression right from the start.
