Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer enquiries and support e-commerce orders in a dynamic environment.
- Company: Join Cheaney Shoes, a prestigious shoe manufacturer with global reach.
- Benefits: Enjoy a competitive salary, pension scheme, and a supportive team culture.
- Other info: Permanent full-time role with opportunities for growth and development.
- Why this job: Make a real impact in customer service while developing your skills.
- Qualifications: Previous office experience and excellent communication skills are essential.
The predicted salary is between 25000 - 27000 £ per year.
Hours: 37.5 hours a week
Contract: Permanent full time
Salary: circa £25,000 - £27,000 per annum dependent on skills and experience
Benefits: Contributory pension scheme after qualifying period
Location: Desborough, Northants
Our client is Cheaney Shoes Limited, a prestigiously renowned and world leading shoe manufacturer and retailer, with export markets all over the world. The Company has a considerable wholesale base alongside its own stores and a fast-growing e‑commerce site. The central operations of the company are run from the factory site, which is based in Desborough, Northamptonshire. They are seeking a diligent and detail‑oriented Customer Service Administrator to join their team.
The Role
In this role you will deal with all aspects of customer service across wholesale, retail and e‑commerce. This is an ideal opportunity for someone who wishes to further develop their skills and make a meaningful impact in a Company with strong growth ambition.
Key responsibilities
- To deal with multiple enquiries by telephone and email from retail, e‑commerce and wholesale customers
- To assist with the processing of e‑commerce orders and support enquiries
- To support export dispatch and invoicing liaising with customers as necessary
- To deal with customer enquiries relating to the shoe repair service
- Other general office administrative duties
Person Specification
- Previous office administrative skills
- Evidence of customer interaction
- Excellent communication skills both verbal and written – internal and external
- Computer literate with proficiency in MS Office and web‑based applications
- Highly organised with an ability to meet deadlines
- A keen and enthusiastic work ethic
- The ability to work as part of a wider team and individually
This is a permanent full-time role working between 8:30am and 5pm Monday to Friday with an unpaid hour for lunch each day.
Application Process
If this sounds like the next role for you, please apply with CV and cover letter, giving your current remuneration and explaining your suitability for the role.
Deadline for applications: 31st December 2025
Interview date: early January 2026
Start date: As soon as possible
The organisation reserves the right to conduct interviews and appoint prior to the closing date dependent on the calibre of applications received. If you do not hear from us within 14 days of our closing date, you may assume that your application has not been successful on this occasion.
Customer Service Administrator in Desborough employer: HR Solutions Ltd
Contact Detail:
HR Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Desborough
✨Tip Number 1
Get to know the company! Research Cheaney Shoes Limited and their products. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer service scenarios with a friend. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or deadlines. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the team at Cheaney Shoes Limited.
We think you need these skills to ace Customer Service Administrator in Desborough
Some tips for your application 🫡
Craft a Stellar CV: Your CV is your first impression, so make it count! Highlight your previous office administrative skills and any customer service experience. Tailor it to show how you fit the role of Customer Service Administrator at Cheaney Shoes.
Nail the Cover Letter: This is your chance to shine! Use your cover letter to explain why you're the perfect fit for the role. Mention your keen work ethic and how you can contribute to the team’s success. Keep it concise but impactful!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear and professional language, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at HR Solutions Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Cheaney Shoes Limited. Understand their history, values, and what makes them a leader in the shoe industry. This will not only impress your interviewers but also help you tailor your answers to align with their company culture.
✨Showcase Your Customer Service Skills
As a Customer Service Administrator, you'll be dealing with various customer enquiries. Prepare specific examples from your past experiences where you've successfully handled customer issues or improved service. This will demonstrate your capability and enthusiasm for the role.
✨Be Ready for Role-Specific Questions
Expect questions related to office administration and customer interaction. Brush up on your knowledge of MS Office and any web-based applications you’ve used. Being able to discuss your technical skills confidently will show that you're ready to hit the ground running.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared about the team dynamics, growth opportunities, or the company's future plans. This shows your genuine interest in the role and helps you assess if it's the right fit for you.