Community and Volunteer Engagement Coordinator

Hours: 18.5 hours per week, Wednesday – Friday onsite

Contract: Fixed Term, 14 months

Salary: £18,433 per annum (£31,617 FTE)

Location: North and East London

Reporting to: Enterprises & Training Manager

Peter Bedford Housing Association (PBHA) is a housing association with charitable aims that create positive change in people’s lives. As well as homes and support, PBHA empowers people to learn, access work and discover their creative talents. Based in Hackney, Islington and Newham, PBHA works with people who are homeless, have mental health needs, learning disabilities and multiple needs. Their work enables people to move on and lead independent lives. They are committed to an asset-based and psychologically informed approach to their work. Mutual support, participation and personal development for both staff and service users are key to this.

The role involves assisting Peter Bedford Housing Association with its current strategic aims of making a difference for tenants and participants and achieving more through ambitious partnerships. Situated within the housing association’s Enterprises & Training Team, you will lead the delivery of a specific project seeking to tackle food poverty and long-term development needs such as wellbeing and social connection. You will work alongside the Pantry Coordinator to lead on developing a wrap-around service to enable access to skills training, IAG, and volunteering opportunities for PBHA’s tenants and local communities. In this role, you will develop partnerships to help PBHA listen to community needs, collaborating with groups supporting global majority individuals to co-produce activities with wellbeing and community connection at its core. A key target of this important project is to work collaboratively to ensure PBHA activities and services are increasingly accessible and relevant to any local person who wishes to join.

Key duties and responsibilities:

• Identify, build, and maintain relationships with organisations supporting disadvantaged adults to develop skills and build resilience.
• Work collaboratively with local partners to co-produce services which reflect community needs.
• Organise and deliver events and workshops that develop community cohesion.
• Oversee the delivery of exciting new activities, groups and workshops for PBHA tenants and the local community.
• Recruit and support 15 volunteers to support with delivery of services.
• Apply learning gained through collaboration to adapt and improve the organisation’s approach to engaging individuals from marginalised groups.
• Increase PBHA’s community presence to promote its activities and services across the community.
• Monitor and evaluate impact over the course of the 1-year project.
• Develop new relationships with organisations that can support the delivery of a wrap-around service including money advice, talking therapies, pro bono legal advice and learning & development.
• Manage a team of volunteers to support with the delivery of services such as digital inclusion, events and marketing & communications.

Person specification:

Essential:

• At least 1 year’s experience working with services promoting learning & development, wellbeing and improving people’s outcomes.
• Understanding of community engagement, poverty reduction initiatives and improving outcomes.
• Experience of recruiting and managing volunteers.
• Experience of providing training and delivering engaging presentations in public.
• Good computer literacy including the ability to use Windows applications, word processing and database packages.
• Experience of focusing on individuals’ strengths and of learning from mistakes.
• Experience of working in an outcomes-focused way.
• A demonstrable commitment to promoting social inclusion through collaboration and innovation.
• Can positively contribute and take initiative, good negotiation skills.
• Able to constructively challenge and lead positive change, including with assumed constraints and the abilities of people with ongoing mental health needs.
• Promotes positive risk taking and supporting people to find their own solutions to ingrained challenges.
• Good verbal, written & positive interpersonal communication skills, ensuring that stakeholders are treated with respect and dignity and are not judged.
• Organise work effectively by prioritising, planning and excellent time management.

Desirable:

• Holds a Level 3 award in education and training, Level 2/Level 3 information, advice and guidance qualification or equivalent.
• Ability to make engaging presentations in public.
• Experience of forging working relationships with the voluntary and statutory sector.

Benefits:

• Pro rata 26 days annual leave plus Bank Holidays, rising to 30 days with service.
• Company pension scheme with employer contributions up to 5%.
• Eye care vouchers.
• Cycle to work scheme.
• Enhanced company sick pay.

Peter Bedford Housing Association is an Equal Opportunities employer who supports an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups and welcome applications from people of all abilities and under-represented groups. Currently, PBHA has an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.

For more information about Peter Bedford Housing Association, please visit https://www.peterbedford.org.uk/.

Interviews will be held during the week commencing 11th May 2026. Closing date: 11th May 2026.