At a Glance
- Tasks: Manage customer communications and support with a focus on exceptional service.
- Company: Chunc Limited, a family-run British manufacturer of specialist manual wheelchairs.
- Benefits: 20 days holiday plus bank holidays, life insurance, health programme, and career development.
- Other info: Join a supportive team with excellent job security and opportunities for progression.
- Why this job: Make a real impact on the lives of children and families while growing your career.
- Qualifications: Strong communication skills and a positive attitude; experience in customer service is a plus.
The predicted salary is between 27000 - 33000 £ per year.
Chunc Limited is a family-run British manufacturer and part of the HR Smith Group.
From our Hereford headquarters, we design, develop and manufacture specialist manual wheelchairs that provide comfort, support and mobility for children and young adults with moderate to complex postural needs.
We’re proud of our reputation for innovative product design, British manufacturing and exceptional customer service.
At Chunc, the work you do really matters.
Every enquiry, order and conversation matters because the products we provide have a real impact on the daily lives of the children, families and Healthcare Professionals we support their comfort, mobility & independence.
We’re looking for someone with excellent organisational and communication skills who takes pride in delivering outstanding customer service.
Whether you’re an experienced Office Administrator or agraduate or early-career professional ready to begin your career, you’ll join a friendly and supportive team where your contribution is valued, receive full training and ongoing development, and play an important part in helping us deliver the exceptional service our customers rely on every day.
Primary duties and responsibilities
- Manage customer communications via phone, email, and mail.
- Provide first-line customer support with a general understanding of the Chunc product portfolio.
- Process quotes, orders, and coordinate bespoke modifications with production, shipping, and accounts teams.
- Schedule and coordinate customer Rental Chair service.
- Liaise with hospitals and private clients for Rental and FOL equipment collection.
- Drive customer order workflows, maintain records, and support warranty follow-ups and issue resolution.
- Assist field-based Seating Specialists and Distributor network with sales administration.
- Maintain through, accurate and up-to-date filing system.
- Ensure professional communication standards internally and externally
- Self-motivated with a positive attitude, taking pride in your work
- Committed to high standards and detail-orientated
- Strong communication and organizational skills, and able to take initiative
- Skilled in multitasking while maintaining professionalism to meet deadlines
- Proficient in MS Word, Excel, and Power Point; CRM experience is a plus
- Experience in care, healthcare, or medical devices advantageous.
We welcome applications from graduates and individuals with transferable customer service or administrative experience who are eager to learn.
- Cost of living reviews carried out annually by the Directors.
- 20 days holiday plus bank holidays and your birthday off (to be taken any time in the year).
- Long service holiday accrual scheme where you gain 1 extra holiday day per year from 5-10 years’ service up to a maximum of 26 days.
- Life Insurance Scheme – 3x annual salary.
- Health and Wellbeing programme
- Employee Assistance Programme
We have a positive, professional and welcoming environment; you will have the opportunity to work within a fully integrated multidisciplinary business.
We offer good job security and stability with career development opportunities for the right candidate.
- Full Time Position
- Immediate start.
- Hours are based on a 40-hour week, Monday to Friday 8.00 am to 4.30 pm with half an hour each day for lunch. No weekend, evening or bank holiday working.
- Salary commensurate with experience.
- Free internal training provided as required.
- Opportunities to progress, promote internally and up skill.
Due to the nature of the business being a manufacturing environment, working from home arrangements are not available.
- Full Time
- Salary commensurate with experience
Free internal training provided as required.
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Chunc Office Administrator in Hereford employer: HR Smith Group
HR Smith Group of Companies is an exceptional employer, offering a supportive and professional work environment where employees can thrive. With over 60 years of experience in the aerospace industry, we provide ample opportunities for career development and progression, alongside a comprehensive benefits package that includes generous holiday allowances, life insurance, and a health and wellbeing programme. Join us in our commitment to excellence and be part of a family-run business that values its employees and fosters a culture of collaboration and growth.
