Role Overview
We are looking for a bubbly, energetic, and service-oriented Customer Service Executive to support front-facing customer interactions and daily client servicing operations. This role is ideal for someone who enjoys engaging with people, communicates confidently, and thrives in a fast-paced customer-focused environment.
Candidates with prior experience in beauty, aesthetics, banking, hospitality, retail, or customer-facing service environments are highly preferred.
Key Responsibilities
- Attend to customer enquiries professionally via walk-ins, phone calls, WhatsApp, email, and social platforms
- Provide excellent front-desk and customer support experience to clients
- Build strong customer relationships through warm and attentive service
- Handle appointment scheduling, confirmations, and follow-ups efficiently
- Support customer retention through proactive engagement and service recovery when required
- Maintain accurate customer records, transactions, and administrative documentation
- Coordinate with internal teams to ensure smooth daily operations and customer satisfaction
- Assist with cashiering, payment processing, and basic sales support when required
- Uphold professional grooming standards and represent the company positively at all times
Requirements
- Minimum 1 to 2 years of experience in customer service, client servicing, front desk, retail, beauty, banking, hospitality, or related customer-facing roles
- Candidates from beauty/aesthetics clinics, luxury retail, airline cabin crew, hospitality, or bank teller/credit card servicing backgrounds will have an advantage
- Strong verbal communication and interpersonal skills
- Well-spoken with good command of English and Mandarin to liaise with Mandarin-speaking customers
- Pleasant, confident, and presentable personality with strong people skills
- Energetic, bubbly, and customer-oriented attitude
- Able to multitask and remain composed in a fast-paced environment
- Proficient in basic administrative and computer skills (Microsoft Office, CRM/booking systems, WhatsApp Business, etc.)
- Positive learning attitude, responsive, and adaptable to operational needs
Strong Consideration Factors
- Candidates with strong emotional intelligence and natural customer engagement skills
- Experience handling high-touch customer service environments or premium clientele
- Strong professionalism, responsiveness, and service recovery capabilities
- Stable employment history and genuine interest in customer-facing roles
Working Hours & Salary
- Working Schedule: 6 day work week (alternate weekend)
Monday to Friday - 11am to 9pm (inclusive of break)
Saturday OR Sunday - 10am to 7pm (inclusive of break) - Working Location: Within Orchard area
- Salary commensurate with experience and background
- Performance incentives may be provided
This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). By applying for this role, you consent to recruitSG’s PDPA and e2i’s PDPA.
Customer Service Executive in Penarth employer: HR SG PTE. LTD.
HR SG PTE. LTD. is an excellent employer that fosters a vibrant and inclusive work culture in Penarth, UK, where employees are encouraged to thrive in a fast-paced environment. With a focus on personal growth and development, the company offers comprehensive training and career advancement opportunities, making it an ideal place for those passionate about customer service and client relations. The unique blend of a supportive team atmosphere and the chance to engage with a diverse clientele makes this role both meaningful and rewarding.
