Senior HR Advisor in Ellesmere Port

Full time, 1 day in the office, 4 days WFH. The client will also consider candidates looking to work 4 days per week or a 9 day fortnight.

HR Recruit is working with an expanding consultancy organisation to recruit an experienced HR professional to join a growing team. The purpose of the role is to provide pragmatic, commercial, legally compliant and solution-orientated HR advice and guidance to line managers within our client businesses. They coach line managers to address and resolve Employee Relations issues with their teams promptly, in a manner that preserves the manager/employee relationship and builds competency and performance at all levels within the clients organisation.

Role responsibilities:

• Providing HR advice and guidance online and by telephone to our clients line manager community across the full spectrum of ER issues, including dismissals, grievance/appeals and other complex scenarios.
• Escalating complex, risky or sensitive cases to appropriate colleagues, who may be in-house or sit within the clients business.
• Proactively and effectively managing ER cases, ensuring that key interventions such as suspensions are kept to a minimum and other case management events are progressed robustly without delay.
• Providing HR advice in line with client-specific service level agreements and business rules.
• Capturing and tracking all advice provided on the in-house case management system.
• Acting as a mentor or escalation point for HR Advisers and HR Assistants, providing supportive guidance on complex cases or taking over cases once they escalate beyond their role scope.
• Coaching in-house colleagues and supporting managers in our client businesses through the management of people issues, including commercially sensitive situations and how to handle the more difficult conversations.
• Supporting occasional and ad hoc projects, be they in-house or to support HR transformation within our client businesses.

Person specification:

• Degree qualification in HR or a business-related subject, or CIPD Level 5 qualified, or Management or legal qualification.
• Three or more years HR experience within an advisory role having had significant exposure to complex ER issues.
• In-depth knowledge of employment legislation, solid experience in the application of company policies and procedures.
• Proficient with and comfortable using telephony and computer systems, particularly the Microsoft Office suite (Outlook, Word, Excel, One Drive, SharePoint etc.).
• Confident to communicate with managers and business owners at all levels, with a style that is clear, engaging, coaching and collaborative.
• Able to engage with and influence a wide range of service users.
• A committed team player who is driven to continuously improve and to encourage and support colleagues.
• Ability to work flexibly to deadlines and respond positively and constructively to feedback.

You will be required to work one Saturday each month, with a day off in lieu during the week. In addition, you will work one bank holiday per year (excluding Christmas). Flexible working hours are available. In return, the role offers a salary of £35,000-£40,000, depending on experience, along with an excellent benefits.