Regional Operations Manager in Stoke-on-Trent

Our client is an established UK business with a significant brick-and-mortar estate and rapidly growing FMCG business, with both UK and International operations. We are inviting applications from candidates currently in an Operations Manager role within a reputable brand in the food, drink, hospitality, or brand-led businesses.

The role is field-based and will require travel to multiple sites across the UK, with occasional visits to their London offices and work from home. You will manage corporate and franchise sites.

As an ideal candidate, you’ll have experience managing multiple sites for maximum productivity. You will be a dynamic person with excellent people skills, who inspires people to perform to the best of their abilities. Additionally, you’ll display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within your team. Your ultimate responsibility is to increase operational efficiency.

As the Regional Operations Manager you will:

• Drive profitability, maintain controls, and ensure capability across all your sites.
• Own budget management and P&L Analysis, ensuring each site is performing and report regularly to your department Head.
• Communicate Site targets and ensure sites are set up to be successful, with achievable KPI’s and the capability to achieve them.
• Counteract underperformance by supporting sites with hands-on training and coaching, working with them to improve and investing time to create development plans.
• Hire, train and continuously develop management teams.
• Ensure your Managers and Teams are well trained and dedicated to operating in clean, safe, and compliant kiosks that are in line with our high standards.
• Lead, motivate and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution.
• Provide guidance to employees and maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
• Develop, implement, and maintain quality assurance protocols.
• Ensure operational and Health & Safety procedures are followed.
• Maintain high standards, compliance, and company procedures.
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity.
• Ensure operational activities remain on time and within a defined budget.
• Maintain up-to-date knowledge of products and encourage staff to develop their product knowledge.
• Travel to different locations within the UK.

ABOUT YOU:

• 2+ years’ proven experience in a multi-site management position in the F&B industry.
• Strong budget development and oversight skills.
• Passionate about coaching, mentoring, and driving capability.
• Inspirational Leader with strong people skills and ability to delegate responsibilities while maintaining organizational control of branch operations and customer service.
• Ability to inspire, develop and motivate the team.
• Highly trained in conflict management and business negotiation processes.
• Good knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook).
• Proven experience in delivering Food Hygiene and Health and Safety controls.
• Demonstrable and comprehensive understanding of P&L.
• Hands-on attitude.
• Excellent communication skills.

Job Types: Full-time, Permanent

Pay: Up to £55,000.00 per year