At a Glance
- Tasks: Lead the delivery of Workday services to high-potential clients and optimise their HR systems.
- Company: Join a global leader in HR consulting with a collaborative and innovative culture.
- Benefits: Enjoy competitive rewards, remote work options, and opportunities for professional growth.
- Other info: Flexible work-life balance and a commitment to employee development and well-being.
- Why this job: Make a real impact in HR digital transformation while developing your career in a dynamic environment.
- Qualifications: 3+ years in service delivery and experience with HRIS or financial applications required.
The predicted salary is between 60000 - 80000 £ per year.
HR Path Group, a global leader in HR consulting, helps clients with their HR transformation projects, covering both human and HRIS (Human Resources Information System) aspects. Our mission is to support our clients at every step of their HR digital transformation with a comprehensive range of services.
About Three Plus Consulting: Part of the HR Path group, we are an official Workday Post-Deployment partner, and the foremost consultancy practice in the UK dedicated to the delivery of Workday Optimisation services across the full product platform – HCM, Financials, Advanced Analytics, Integration, Payroll etc. Our customers are based across all global regions, and our continued success is based on the calibre of our people.
We offer a competitive total rewards package, continuing education, and mentoring, and provide an excellent outlet for Workday practitioners who wish to truly develop their careers and expand their expertise in a rapidly growing environment.
About The Role: We have an ever-expanding business pipeline in the UKI/EMEA region and are seeking suitably skilled and interested candidates to help us build our practice in line with the growth of the Workday ecosystem across the region. The Workday Service Manager is a hands-on role. The SM manages the successful delivery of post-implementation Tier 3 services on the Workday platform (HCM, Financials, Integrations and Payroll) to strategic and high growth potential clients.
Key Responsibilities:
- Provide service leadership to a portfolio of Workday clients (typically, 4-5 strategic or high-potential clients).
- Proactively build partnership and bring the best of 3Plus to our clients through consultative engagement.
- Maintain client optimisation and product roadmaps in partnership with clients and internal 3Plus service line owners.
- Manage the in-take of client requests process, conduct primary triage, and co-ordinate delivery with 3Plus subject-matter experts.
- Hands-on active involvement in configuration and delivery of consulting service.
- Manage delivery within the capacity allocated within the contracts; adhere to 3Plus best practices & policies; perform monthly variance analysis in terms of service usage and forecasts.
- Manage client delivery through coordination with internal functional and technical SMEs, assessment, and confirmation of work alignment to scope and engagement with internal and client teams to maintain task momentum and delivery timelines.
- Coordinate and lead internal and client facing meetings needed to prioritise work, deliver tasks, track/report status, address project risks and other actions as needed.
- Bring insights to our clients based on use-cases, solutions and experiences we have gained across the wider 3Plus and HR Path client base.
- Work proactively with clients to position Workday AI capabilities as part of evolution of client’s Workday platform.
- Manage and foster strong relationships with our aligned clients, and their associated Workday partner execs.
Relevant Experiences & Skills:
- 3+ years of account management/service delivery experience in technical solutions delivery (SaaS).
- 7+ years of experience working in Human Resources Information System (HRIS) or Financial Applications consulting or similar project delivery experience.
- Bachelor’s Degree or equivalent experience in technical, business, or financial discipline.
- Workday application certification as required or preferred according to the platform being supported.
- Strong communication skills, both written and verbal.
- Proven consultative skills to guide client and internal discussions to agreement of solutions in a timely manner.
- Experience implementing complex, practical business solutions under multiple deadlines.
- Proven experience working creatively and analytically in a dynamic environment.
- Proven experience demonstrating initiative and curiosity to build skills in other areas by leveraging available trainings and platform documentation.
WHAT WE OFFER:
- A highly stimulating and fulfilling work environment with international development.
- Rapid career growth with numerous opportunities for development (horizontal & vertical): international mobility, training, and certification.
- A good work-life balance with telecommuting possibilities.
- Investment in the development of our employees; quarterly team events, annual seminar etc.
- We are Happy at Work certified and continue to listen to our employees.
If you value a culture that respects diversity, individual courage, integrity, excellence and encourages team collaboration, HR Path is the place for you.
StudySmarter Expert Advice🤫
We think this is how you could land Workday Service Manager in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at HR Path!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at HR Path.
We think you need these skills to ace Workday Service Manager in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at HR Path. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to HR Path and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at HR Path. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to HR Path's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at HR Path
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with HR Path.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at HR Path will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact HR Path and how you would contribute to adapting HR strategies.
