At a Glance
- Tasks: Lead the delivery of Workday services to high-potential clients and optimise their HR systems.
- Company: Join a global leader in HR consulting with a collaborative and innovative culture.
- Benefits: Enjoy competitive rewards, remote work options, and opportunities for professional growth.
- Other info: Flexible work-life balance and a commitment to employee development and well-being.
- Why this job: Make a real impact in HR digital transformation while developing your career in a dynamic environment.
- Qualifications: 3+ years in service delivery and experience with HRIS or financial applications required.
The predicted salary is between 60000 - 80000 £ per year.
HR Path Group, a global leader in HR consulting, helps clients with their HR transformation projects, covering both human and HRIS (Human Resources Information System) aspects. Our mission is to support our clients at every step of their HR digital transformation with a comprehensive range of services.
About Three Plus Consulting: Part of the HR Path group, we are an official Workday Post-Deployment partner, and the foremost consultancy practice in the UK dedicated to the delivery of Workday Optimisation services across the full product platform – HCM, Financials, Advanced Analytics, Integration, Payroll etc. Our customers are based across all global regions, and our continued success is based on the calibre of our people.
We offer a competitive total rewards package, continuing education, and mentoring, and provide an excellent outlet for Workday practitioners who wish to truly develop their careers and expand their expertise in a rapidly growing environment.
About The Role: We have an ever-expanding business pipeline in the UKI/EMEA region and are seeking suitably skilled and interested candidates to help us build our practice in line with the growth of the Workday ecosystem across the region. The Workday Service Manager is a hands-on role. The SM manages the successful delivery of post-implementation Tier 3 services on the Workday platform (HCM, Financials, Integrations and Payroll) to strategic and high growth potential clients.
Key Responsibilities:
- Provide service leadership to a portfolio of Workday clients (typically, 4-5 strategic or high-potential clients).
- Proactively build partnership and bring the best of 3Plus to our clients through consultative engagement.
- Maintain client optimisation and product roadmaps in partnership with clients and internal 3Plus service line owners.
- Manage the in-take of client requests process, conduct primary triage, and co-ordinate delivery with 3Plus subject-matter experts.
- Hands-on active involvement in configuration and delivery of consulting service.
- Manage delivery within the capacity allocated within the contracts; adhere to 3Plus best practices & policies; perform monthly variance analysis in terms of service usage and forecasts.
- Manage client delivery through coordination with internal functional and technical SMEs, assessment, and confirmation of work alignment to scope and engagement with internal and client teams to maintain task momentum and delivery timelines.
- Coordinate and lead internal and client facing meetings needed to prioritise work, deliver tasks, track/report status, address project risks and other actions as needed.
- Bring insights to our clients based on use-cases, solutions and experiences we have gained across the wider 3Plus and HR Path client base.
- Work proactively with clients to position Workday AI capabilities as part of evolution of client’s Workday platform.
- Manage and foster strong relationships with our aligned clients, and their associated Workday partner execs.
Relevant Experiences & Skills:
- 3+ years of account management/service delivery experience in technical solutions delivery (SaaS).
- 7+ years of experience working in Human Resources Information System (HRIS) or Financial Applications consulting or similar project delivery experience.
- Bachelor’s Degree or equivalent experience in technical, business, or financial discipline.
- Workday application certification as required or preferred according to the platform being supported.
- Strong communication skills, both written and verbal.
- Proven consultative skills to guide client and internal discussions to agreement of solutions in a timely manner.
- Experience implementing complex, practical business solutions under multiple deadlines.
- Proven experience working creatively and analytically in a dynamic environment.
- Proven experience demonstrating initiative and curiosity to build skills in other areas by leveraging available trainings and platform documentation.
WHAT WE OFFER:
- A highly stimulating and fulfilling work environment with international development.
- Rapid career growth with numerous opportunities for development (horizontal & vertical): international mobility, training, and certification.
- A good work-life balance with telecommuting possibilities.
- Investment in the development of our employees; quarterly team events, annual seminar etc.
- We are Happy at Work certified and continue to listen to our employees.
If you value a culture that respects diversity, individual courage, integrity, excellence and encourages team collaboration, HR Path is the place for you.
