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For Companies At a Glance
- Tasks: Provide IT support, maintain systems, and assist users in a dynamic environment.
- Company: Join HR Path Group, a global leader in HR consulting with a vibrant culture.
- Benefits: Competitive salary, remote work options, career growth, and a supportive atmosphere.
- Why this job: Be part of a global team transforming HR with innovative technology.
- Qualifications: Experience in IT support, familiarity with Apple and Microsoft environments.
- Other info: Enjoy a fun work culture with team events and opportunities for international mobility.
The predicted salary is between 29000 - 40000 £ per year.
HR Path Group, a global leader in HR consulting, helps clients with their HR transformation projects, covering both human and HRIS (Human Resources Information System) aspects. Our mission is to support our clients at every step of their HR digital transformation with a comprehensive range of services.
YOUR MISSIONS
You will be joining the group’s support functions as an IT Support Technician and will be attached to our Helpdesk dedicated to internal staff, ensuring assistance, support, and the operational readiness of systems. Your main duties will include:
- Maintaining the operational status of user environments
- Managing onboarding processes (preparing PCs, handling deliveries and stock management)
- Ensuring proper functioning of operating systems
- Diagnosing IT, hardware, and software malfunctions
- Providing technical assistance and training to users
- Drafting technical documentation
- Contributing to the standardisation of IT systems in the context of company acquisitions
YOUR PROFILE
You have at least one prior experience in a similar IT support role — including internships or apprenticeships and are motivated to have a permanent role within a global organization. You possess a strong interest in systems and applications. You are comfortable and familiar with Apple and Mac environments. You have proficiency in Microsoft 365, Active Directory, Intune, and Entra. This position is primarily based on-site to ensure effective support to your internal clients. Occasional remote work may be possible, depending on operational needs. Excellent English language skills, French is a plus.
COMPENSATION
Base Salary: £29 K- £40 K (fixed), commensurate with experience.
RECRUITMENT PROCESS
Our hiring process is transparent and efficient, typically consisting of three steps:
- Initial Discovery: An introductory interview with our recruitment team to discuss your background and project goals.
- Technical Deep-Dive: A meeting with a Manager to discuss the technical aspects of the role and your expertise.
- Final Leadership Round: A concluding interview with a Business Unit Director to align on vision and strategy.
WHAT WE OFFER
An hyper-challenging and fulfilling work environment in full international development. A rapid growth of your career with many possibilities of evolution (horizontal & vertical): international & internal mobility, training & certifications. A good work-life balance with remote possibilities: labeled Happy at Work, we listen to our employees. A great work atmosphere on a daily basis: quarterly team parties, annual congress... We are Happy at Work certified and continue to listen to our employees. If you value a culture that respects diversity, individual courage, integrity, excellence and encourages team collaboration, HR Path is the place for you.
IT Support Technician - Global Role with Remote Possibilities in London employer: HR Path
Contact Detail:
HR Path Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician - Global Role with Remote Possibilities in London
✨Tip Number 1
Network like a pro! Reach out to current employees at HR Path on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Support Technician role.
✨Tip Number 2
Prepare for the technical deep-dive! Brush up on your knowledge of Microsoft 365, Active Directory, and Intune. We want to see that you can handle the tech side of things with confidence during the interview.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss how you've tackled IT issues in the past. We love hearing about real-life examples where you made a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at HR Path.
We think you need these skills to ace IT Support Technician - Global Role with Remote Possibilities in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially any work with Apple and Mac environments, Microsoft 365, and Active Directory. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our mission at HR Path. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: In your application, don’t forget to mention specific technical skills and experiences that relate to diagnosing IT issues and providing user support. We’re keen to see how you’ve tackled challenges in the past and what tools you’re comfortable using.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at HR Path!
How to prepare for a job interview at HR Path
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, Intune, and Entra. Be ready to discuss how you've used these tools in previous roles or projects, as this will show your technical expertise and readiness for the IT Support Technician position.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved IT issues in the past. Think of specific scenarios where you provided technical assistance or training to users, as this will demonstrate your ability to handle the challenges that come with the role.
✨Familiarise Yourself with HRIS Concepts
Since the company focuses on HR digital transformation, it’s beneficial to understand the basics of HRIS systems. Research common challenges companies face during HRIS implementation and be ready to discuss how you can contribute to overcoming these challenges.
✨Practice Your Communication Skills
As an IT Support Technician, you'll need to communicate effectively with non-technical staff. Practice explaining complex technical concepts in simple terms, and be prepared to showcase your excellent English language skills during the interview.