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- Tasks: Provide IT support, maintain systems, and assist users in a dynamic environment.
- Company: Join HR Path Group, a global leader in HR consulting and digital transformation.
- Benefits: Competitive salary, career growth opportunities, and a great work-life balance.
- Why this job: Be part of a team that drives HR innovation and supports global clients.
- Qualifications: Experience in IT support, familiarity with Apple and Microsoft environments.
- Other info: Enjoy a vibrant workplace culture with team events and international development.
The predicted salary is between 29000 - 40000 £ per year.
HR Path Group, a global leader in HR consulting, helps clients with their HR transformation projects, covering both human and HRIS (Human Resources Information System) aspects. Our mission is to support our clients at every step of their HR digital transformation with a comprehensive range of services.
YOUR MISSIONS
You will be joining the group’s support functions as an IT Support Technician and will be attached to our Helpdesk dedicated to internal staff, ensuring assistance, support, and the operational readiness of systems. Your main duties will include:
- Maintaining the operational status of user environments
- Managing onboarding processes (preparing PCs, handling deliveries and stock management)
- Ensuring proper functioning of operating systems
- Diagnosing IT, hardware, and software malfunctions
- Providing technical assistance and training to users
- Drafting technical documentation
- Contributing to the standardisation of IT systems in the context of company acquisitions
YOUR PROFILE
You have at least one prior experience in a similar IT support role — including internships or apprenticeships and are motivated to have a permanent role within a global organization. You possess a strong interest in systems and applications. You are comfortable and familiar with Apple and Mac environments. You have proficiency in Microsoft 365, Active Directory, Intune, and Entra. This position is primarily based on-site to ensure effective support to your internal clients. Occasional remote work may be possible, depending on operational needs. Excellent English language skills, French is a plus.
COMPENSATION
Base Salary: £29 K- £40 K (fixed), commensurate with experience.
RECRUITMENT PROCESS
Our hiring process is transparent and efficient, typically consisting of three steps:
- Initial Discovery: An introductory interview with our recruitment team to discuss your background and project goals.
- Technical Deep-Dive: A meeting with a Manager to discuss the technical aspects of the role and your expertise.
- Final Leadership Round: A concluding interview with a Business Unit Director to align on vision and strategy.
WHAT WE OFFER
A hyper-challenging and fulfilling work environment in full international development. A rapid growth of your career with many possibilities of evolution (horizontal & vertical): international & internal mobility, training & certifications. A good work-life balance with remote possibilities: labeled Happy at Work, we listen to our employees. A great work atmosphere on a daily basis: quarterly team parties, annual congress...
We are Happy at Work certified and continue to listen to our employees. If you value a culture that respects diversity, individual courage, integrity, excellence and encourages team collaboration, HR Path is the place for you.
Information Technology Support Technician in London employer: HR Path
Contact Detail:
HR Path Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and join relevant online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research HR Path Group and understand their mission and values. Be ready to discuss how your skills in IT support align with their goals, especially around HR digital transformation.
✨Tip Number 3
Show off your tech skills! During interviews, be prepared to demonstrate your knowledge of Microsoft 365, Active Directory, and other tools mentioned in the job description. Practical examples of past experiences can really make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the HR Path team.
We think you need these skills to ace Information Technology Support Technician in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight relevant experiences, especially those involving Apple and Mac environments, Microsoft 365, and any previous support roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our mission at HR Path. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: In your application, don’t forget to mention your technical skills and any relevant certifications. We’re particularly interested in your experience with diagnosing IT issues and providing user training. Let us know what makes you a tech whiz!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at HR Path!
How to prepare for a job interview at HR Path
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, Intune, and Entra. Be ready to discuss how you've used these tools in previous roles or projects, as this will show your technical expertise and readiness for the IT Support Technician position.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved IT issues in the past. Think of specific scenarios where you provided technical assistance or training to users, as this will demonstrate your ability to handle the challenges that come with the role.
✨Familiarise Yourself with HRIS
Since the company focuses on HR digital transformation, it’s a good idea to understand the basics of HRIS systems. Research common HRIS solutions and be prepared to discuss how you can contribute to their implementation and standardisation efforts.
✨Practice Your Communication Skills
As an IT Support Technician, you'll need to communicate effectively with internal staff. Practice explaining technical concepts in simple terms, and be ready to showcase your excellent English language skills during the interview. If you speak French, don’t hesitate to mention that too!