At a Glance
- Tasks: Provide IT support, maintain systems, and assist users in a dynamic environment.
- Company: Join HR Path Group, a global leader in HR consulting and digital transformation.
- Benefits: Competitive salary, career growth opportunities, and a great work-life balance.
- Other info: Enjoy a vibrant workplace culture with team events and international mobility.
- Why this job: Be part of an innovative team and make a real impact in HR technology.
- Qualifications: Experience in IT support, familiarity with Apple and Microsoft environments.
The predicted salary is between 29000 - 40000 € per year.
HR Path Group, a global leader in HR consulting, helps clients with their HR transformation projects, covering both human and HRIS (Human Resources Information System) aspects. Our mission is to support our clients at every step of their HR digital transformation with a comprehensive range of services.
YOUR MISSIONS
You will be joining the group’s support functions as an IT Support Technician and will be attached to our Helpdesk dedicated to internal staff, ensuring assistance, support, and the operational readiness of systems. Your main duties will include:
- Maintaining the operational status of user environments
- Managing onboarding processes (preparing PCs, handling deliveries and stock management)
- Ensuring proper functioning of operating systems
- Diagnosing IT, hardware, and software malfunctions
- Providing technical assistance and training to users
- Drafting technical documentation
- Contributing to the standardisation of IT systems in the context of company acquisitions
YOUR PROFILE
You have at least one prior experience in a similar IT support role — including internships or apprenticeships and are motivated to have a permanent role within a global organization. You possess a strong interest in systems and applications. You are comfortable and familiar with Apple and Mac environments. You have proficiency in Microsoft 365, Active Directory, Intune, and Entra. This position is primarily based on-site to ensure effective support to your internal clients. Occasional remote work may be possible, depending on operational needs. Excellent English language skills, French is a plus.
COMPENSATION
Base Salary: £29 K- £40 K (fixed), commensurate with experience.
RECRUITMENT PROCESS
Our hiring process is transparent and efficient, typically consisting of three steps:
- Initial Discovery: An introductory interview with our recruitment team to discuss your background and project goals.
- Technical Deep-Dive: A meeting with a Manager to discuss the technical aspects of the role and your expertise.
- Final Leadership Round: A concluding interview with a Business Unit Director to align on vision and strategy.
WHAT WE OFFER
An hyper-challenging and fulfilling work environment in full international development. A rapid growth of your career with many possibilities of evolution (horizontal & vertical): international & internal mobility, training & certifications. A good work-life balance with remote possibilities: labeled Happy at Work, we listen to our employees. A great work atmosphere on a daily basis: quarterly team parties, annual congress... We are Happy at Work certified and continue to listen to our employees. If you value a culture that respects diversity, individual courage, integrity, excellence and encourages team collaboration, HR Path is the place for you.
Information Technology Support Technician employer: HR Path
HR Path Group is an exceptional employer, offering a dynamic and fulfilling work environment that prioritises employee growth and well-being. With a strong focus on international development, employees benefit from numerous opportunities for career advancement, training, and certifications, all while enjoying a supportive culture that values diversity and collaboration. Located in the heart of London, our office fosters a vibrant atmosphere with regular team events and a commitment to work-life balance, making it an ideal place for IT professionals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with HR Path employees on LinkedIn. You never know who might give you a heads-up about job openings or even refer you directly!
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. Make sure you can talk about your experience with Microsoft 365, Active Directory, and any troubleshooting you've done. Confidence is key!
✨Tip Number 3
Show off your skills! If you have a portfolio or examples of your work, bring them along to the interview. Whether it’s documentation you’ve drafted or systems you’ve helped implement, tangible proof of your abilities can set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining HR Path and being part of our exciting journey in HR digital transformation.
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially any previous roles in IT support, and showcase your skills with systems like Microsoft 365 and Active Directory.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background aligns with our mission at HR Path. Keep it concise but engaging!
Show Off Your Technical Skills:Don’t shy away from showcasing your technical skills in your application. Mention your familiarity with Apple and Mac environments, as well as any troubleshooting experiences you've had. We love seeing candidates who are tech-savvy!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at HR Path
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and Intune. Be ready to discuss how you've used these tools in past roles or projects. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've diagnosed and resolved IT issues in previous positions. Think about specific challenges you faced and how you approached them. This will demonstrate your ability to think critically and act swiftly under pressure.
✨Get Familiar with HRIS Concepts
Since HR Path focuses on HR digital transformation, having a basic understanding of HRIS systems will give you an edge. Research common HRIS solutions and be prepared to discuss how they integrate with IT support functions.
✨Practice Your Communication Skills
As an IT Support Technician, you'll need to explain technical concepts to non-technical staff. Practice articulating complex ideas in simple terms. This will help you convey your expertise clearly during the interview and show that you can be an effective communicator.
