Reality Enterprise Ltd T/A CEX is a market-leading technology retailer specialising in buying, selling and exchanging a range of technology and entertainment products. We are currently seeking a Retail Store Supervisor for our Durham Arnison store. The Store Supervisor will be responsible for delivering exceptional customer service through effective communication and interacting with customers on a daily basis, whilst working alongside the rest of the management team to ensure optimal operations of the store and team.
Key Duties and Responsibilities
- Sets an example and encourages staff to meet and exceed the company's goals and objective
- Exceed your targets and bring fresh ideas to the business
- Ensure the store is opened/closed in line with the policy
- Monitors staff on the tills
- Assists store management to achieve store goals and targets
- Trains and supports staff, setting goals where appropriate
- Maintains a positive team environment to ensure success
- Responds to customer issues in a professional manner
- Maintains the supervisor email account by actioning all emails on a daily basis
- Ensure daily processes listed below are being adhered to:-
- Relabelling
- Stock Checks
- E-com
- Testing
- Ensure complies with the store standards:-
- Daily/weekly/monthly paperwork
- Stock control - proficient in RMA/blocked phone processes
- Loss Prevention - Investigate stock issues
- Reliable
- Constructive problem solving abilities
- Integrity and strong work ethic
- Ability to work in a team environment
- Customer service, sales and people oriented
- Proactive
- Organisational skills
Knowledge, Skills & Qualification
- Able to prioritise
- Flexible and adaptable to the needs of the organisation
- Problem-solving and decision-making aptitude
- Able to handle multiple priorities at one time
Wage: £12.91 per hour
Casual Dress
Company events
Bonus Scheme
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Retail Store Supervisor in North East employer: HR Partner
Cedars Health Solutions is an excellent employer for those seeking meaningful and rewarding work in the care sector. With a strong commitment to employee development, we offer comprehensive training and ongoing support, ensuring our team members feel valued and empowered. Our flexible working hours and friendly team culture make it easy to balance personal commitments while making a positive impact in the lives of our service users in Durham.
