Senior Medical Administrator

Full-time | 37.5 hours per week | Flexible Salary | St Helier and St Brelade

HR Now is supporting Cleveland Clinic in the recruitment of an experienced, organised and proactive Senior Medical Administrator to join its busy practice team.

This is a varied and responsible opportunity for an experienced administrator who takes pride in delivering first-class service and supporting others. Working closely with the Operations Manager and wider management team, you will help ensure the smooth and efficient running of the practice's reception, administrative and office functions.

Your key responsibilities will include:

• Overseeing the practice's administrative and reception duties.
• Providing guidance and support on day-to-day procedures and patient enquiries.
• Acting as Lead Trainer and Mentor for new starters, coordinating training schedules and supporting their ongoing development.
• Supporting the Operations Manager with staff rotas and team training.
• Reviewing and updating reception and administrative policies and procedures.
• Acting as the administrative lead for subject access requests and other data-related enquiries.
• Supporting safeguarding administration, vaccination clinics and patient recall processes.

You will ideally bring:

• Previous experience working in administration and within a healthcare setting.
• Experience working with members of the public.
• Excellent written and verbal communication skills.
• Strong IT skills, including confidence using Microsoft Office and Outlook.
• Excellent organisational, time-management and problem-solving skills.
• The ability to work effectively both independently and as part of a team.
• A professional, flexible and empathetic approach.
• The ability to remain calm, organised and effective in a busy working environment.

Previous experience leading a team, supporting staff development and using EMIS would be an advantage. The successful candidate must also be committed to maintaining confidentiality and will be required to complete a Disclosure and Barring Service check.

What's on offer

• A competitive salary, dependent on experience.
• Generous annual leave, increasing with length of service.
• Paid birthday leave.
• An annual discretionary performance-related bonus scheme.
• Contributions towards GP and dental bills.
• Enhanced parental leave for birth mothers.
• Long-service awards.

Interested?

If you are an experienced administrator who is forward-thinking, highly organised and committed to supporting both colleagues and patients, we would love to hear from you.

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