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- Tasks: Lead growth in automotive service retention and enhance customer relationships.
- Company: Join rpc UK, a dynamic and friendly automotive aftersales team.
- Benefits: Enjoy competitive salary, bonuses, company car, and 25 days annual leave.
- Why this job: Make a real impact in the automotive industry while developing your skills.
- Qualifications: Experience in automotive aftersales and strong analytical skills required.
- Other info: Flexible working with opportunities for travel and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Field Based, South-West Region
Salary: Competitive with a generous bonus
Job type: Full time, Permanent
Working Hours: 40 Hours Per Week
Application Deadline: 6th February 2026
Do you have a passion for Automotive Aftersales? Do you want to be part of a motivated and enthusiastic team? rpc has the job for you!
rpc UK is looking for a high-performing Service Retention Programme Consultant to lead in the growth of service retention across the South area of the UK.
The Role:
Our Service Retention Programme Consultants offer specialised expertise to assist retailers in expanding their active service customer base, thereby enhancing lead retention and revenue generation. In this role, you will identify opportunity for growth of the service business and increase customer retention using supporting systems and tools. This will be achieved through investigative analysis to identify opportunity potential, along with supporting the Retailers with maximisation of that opportunity through structured marketing and the development of processes.
The Service Retention Programme Consultant will:
- Work with the rpc UK team to create and implement network wide long and short term strategies to improve aftersales retention.
- Lead regular in-person retailer Retention Reviews using supporting systems and information to identify opportunities for performance improvement including Retailer Health Checks, visit slide presentations, on-site product and sales training.
- Actively support retailers in optimising their processes, executing effective marketing activities, conducting KPI analysis, generating reports, and identifying opportunities for improvement.
- Define the scope for strategic opportunity and propose the set of action points to convert the available opportunity.
- Respond to retailers and/or clients' requests for specialist Service Retention support and knowledge on an ad-hoc or ongoing basis for specific Retailers where required.
- Understand data sets to support with creation of bespoke marketing campaigns for customer base.
- Support clients with the delivery of projects and initiatives devised to increase Customer Retention resulting in Labour and Parts sales growth through new and/or revised processes, new technology etc.
- Provide opportunities to collaborate service offerings throughout other channels within business.
- Develop a strong operational relationship with the Customer Retention Manager (or equivalent), MIS Champion, Service Manager and Head Of Business at all Retailers.
- Document the output of all retailer visits through a Visit Report and Action Plan.
- Maintain communication with the Retailers between visits to offer guidance/support and to ensure that agreed actions etc. are on-track for completion.
- Understand the Retailers partnership with customer and develop strategies to further expand on this.
- Before engaging in retailer visits, conduct a thorough retailer assessment, emphasising the key areas of improvement.
- Throughout retailer visits, lead discussions regarding retailer performance, placing special emphasis on areas of underperformance.
- Participate in weekly virtual meetings with the Service Development team.
About you:
Our ideal Service Retention Programme Consultant will have experience within automotive aftersales operations and have strong organisational, numerical and time management skills, along with:
- An understanding of Customer Retention principles and Aftersales Marketing concepts.
- Awareness of importance of Relationship Management.
- Ability to demonstrate self-driven campaigns/initiatives and innovative Best Practices to showcase ROI successes.
- Ability to interpret, analyse data and information from variable sources and make recommendations; including Reporting Dashboards, DMS reports, etc.
- Excellent verbal and written communication skills with exceptional attention to detail.
- Ability to inspire people to contribute to the success of a programme.
- Can demonstrate a high degree of being able to work on own initiative and motivation.
- Personal qualities of integrity, credibility, and a commitment to and passion for the brand.
- Flexibility to stay away from home for up to three days at a time.
What's in it for you?
At rpc we offer a corporate culture that is better than others - that’s just the way it is! Our employees describe us as open, dynamic, friendly and appreciative. Decision-making processes are short and hierarchies are flat.
In joining rpc, you can enjoy:
- A competitive salary
- Bonus incentive
- Company Car
- Fuel Card
- 25 days annual leave (plus Bank Holidays)
- Pension Plan
- Cash back health care scheme
Please click APPLY to submit your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Customer Success Executive, Automotive Account Manager, Customer Excellence Manager may also be considered for this role.
Service Retention Programme Consultant in Southampton employer: HR Inspire
Contact Detail:
HR Inspire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Retention Programme Consultant in Southampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive aftersales industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research rpc UK and understand their service retention strategies. Be ready to discuss how your skills can help them grow their active service customer base. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Service Retention Programme Consultant position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates directly from rpc UK. Let’s get you that dream job!
We think you need these skills to ace Service Retention Programme Consultant in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Retention Programme Consultant role. Highlight your experience in automotive aftersales and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer retention and how your previous experiences have prepared you for this role. Keep it engaging and personal – we love a good story!
Showcase Your Analytical Skills: Since the role involves data analysis, make sure to mention any experience you have with interpreting data and making recommendations. We’re looking for someone who can turn numbers into actionable insights, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at HR Inspire
✨Know Your Automotive Aftersales
Make sure you brush up on your knowledge of automotive aftersales and customer retention principles. Be ready to discuss how you've applied these concepts in previous roles, as this will show your passion for the industry and your understanding of the job.
✨Prepare for Data Analysis Questions
Since the role involves interpreting data and making recommendations, be prepared to answer questions about your experience with data analysis. Think of specific examples where you've used data to drive decisions or improve processes, and be ready to explain your thought process.
✨Showcase Your Relationship Management Skills
This position requires strong relationship management abilities. Prepare examples of how you've built and maintained relationships with clients or colleagues in the past. Highlight any successful campaigns or initiatives you've led that demonstrate your ability to inspire others.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the company's future plans for service retention or how they measure success in this role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
