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- Tasks: Join us as a Retail CRM Specialist, supporting exciting projects with BMW and managing CRM initiatives.
- Company: rpc is a global consultancy with over 10 years of experience and a diverse client portfolio.
- Benefits: Enjoy a competitive salary, hybrid work options, pension scheme, private insurance, and 25 days annual leave.
- Why this job: Be part of a dynamic team, enhance your project management skills, and make a real impact in digitalisation.
- Qualifications: 5+ years in CRM and project management, Salesforce expertise, and strong communication skills are essential.
- Other info: This role requires a valid driving license and is not open to overseas candidates.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid with 2-3 days per week at Farnborough, rest WFH
Salary: Competitive
Job type: Full Time, Permanent
Working Hours: Approximately 8:30 - 17:30, Envisaged as 5 days per week (circa 2 - 3 days per week in office - Farnborough)
The role will be as a rpc consultant in part of the UK organisation, and in this project working with BMW.
About the Role:
The position, together with a number of other rpc consultants, will work embedded within the BMW UK Network Digitalisation department. The successful candidate will work in various projects and initiatives within the organisation, with a focus on the CRM Salesforce roll-out support to the retailer network (recently done for MINI, BMW planned for 2026/27).
From a more pragmatic perspective of the position, the role will entail project management support, problem and ticket solving, testing, document creation, training support, etc. In that sense, it’s a very hands-on position.
Services required include:
- Ability to support User Acceptance Testing, particularly around feature testing & refinement, as well as ticket resolution in a timely basis.
- Process implementation & efficiency with a customer-centric focus.
- Support the management and completion of JIRA tasks, including project communication and administration.
- Complete end-to-end project management with solid CRM management experience & organisational skills including the ability to set & drive requirements across multiple functional areas, as well as user training.
- Salesforce knowledge and implementation experience, including reporting and dashboard creation.
- Familiar with reporting on Salesforce dashboards & gaining insights, with a focus on change management & process enhancement.
- Flair for people, stakeholder management & interpersonal relationships.
- Strong communication skills and the ability to work with multiple stakeholders to align, prioritise tasks and projects effectively and escalate when relevant i.e. retailer support both virtually & in person.
- General team administration requirements i.e. chair meetings & actions follow-up as required.
- Liaising with local & central market contacts for CRM-related topics.
About you:
Professional Experience:
- 5+ years of experience in CRM & project management desired
- B2B focus project management & coordination
- Good working knowledge of Salesforce Sales Cloud essential, not just a regular user but an understanding of technical aspects
- Experience of data analysis and interrogation within Sales Cloud
- Experience of report creation within Sales Cloud
Education:
- Project management certification a plus
Language skills:
- English (native level C2)
Other:
- Valid driving license required
Benefits:
- Pension scheme
- Private insurance
- 25 days annual leave / year
Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK.
Candidates with the relevant experience or job titles of: CRM Administrator, CRM Systems Analyst, Customer Relationship Manager, CRM Implementation Specialist, and CRM Solutions Architect, CRM Project Management, CRM Systems, Salesforce may also be considered for this role.
Locations
Retail CRM Specialist in Farnborough, Hampshire employer: HR Inspire
Contact Detail:
HR Inspire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail CRM Specialist in Farnborough, Hampshire
✨Tip Number 1
Familiarise yourself with Salesforce Sales Cloud, as this role requires a solid understanding of its technical aspects. Consider taking online courses or certifications to deepen your knowledge and demonstrate your commitment to mastering the platform.
✨Tip Number 2
Network with professionals in the CRM and project management fields, especially those who have experience working with BMW or similar automotive clients. Attend industry events or join relevant online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to showcase your project management skills by gathering examples of past projects where you successfully managed CRM implementations or enhancements. Be ready to discuss your approach to problem-solving and stakeholder management during any interviews.
✨Tip Number 4
Since this role involves a hybrid work model, ensure you are comfortable with both remote and in-person collaboration. Highlight your adaptability and communication skills, as these will be crucial for liaising with various stakeholders effectively.
We think you need these skills to ace Retail CRM Specialist in Farnborough, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRM and project management, particularly with Salesforce. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific projects or experiences that align with the responsibilities of the Retail CRM Specialist position.
Showcase Your Salesforce Knowledge: In your application, emphasise your understanding of Salesforce Sales Cloud, including any technical aspects and your experience with report creation and data analysis. This will set you apart from other candidates.
Highlight Communication Skills: Since the role involves stakeholder management and team collaboration, make sure to provide examples of your strong communication skills and how you've successfully worked with multiple stakeholders in past roles.
How to prepare for a job interview at HR Inspire
✨Showcase Your Salesforce Expertise
Make sure to highlight your knowledge of Salesforce Sales Cloud during the interview. Be prepared to discuss specific projects where you've implemented or managed Salesforce, including any reporting and dashboard creation you've done.
✨Demonstrate Project Management Skills
Since the role involves project management support, come ready to share examples of how you've successfully managed projects in the past. Discuss your approach to problem-solving and how you handle ticket resolution and user acceptance testing.
✨Emphasise Communication and Stakeholder Management
This position requires strong interpersonal skills. Prepare to talk about your experience working with various stakeholders, how you prioritise tasks, and your methods for ensuring effective communication across teams.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world challenges in CRM and project management. Think of situations where you've had to implement processes or enhance customer-centric solutions, and be ready to explain your thought process.
