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- Tasks: Lead complex employee relations cases and advise managers on sensitive issues.
- Company: Join a national organisation managing essential public-service sites across England.
- Benefits: Up to £70,000 salary, car allowance, bonus, and generous annual leave.
- Why this job: Make a real impact on workplace culture and employee relations in a dynamic environment.
- Qualifications: CIPD Level 7 and significant experience in complex ER casework required.
- Other info: Hybrid role with travel across the Midlands and opportunities for professional development.
The predicted salary is between 42000 - 84000 £ per year.
Up to £70,000 + car allowance + bonus
Midlands (regional remit across central & eastern England) | Hybrid with regional travel
We are partnering with a large, national organisation that manages a significant portfolio of essential public-service sites across England, from clinical environments to office and operational settings. They are looking to appoint an experienced Employee Relations Case Manager to lead on complex ER casework across a broad regional remit.
This is a senior, permanent role in a small, specialist team, reporting into the Head of Colleague Relations.
You will:
- Manage a portfolio of complex ER cases, focusing on depth and quality rather than high-volume churn.
- Advise and coach managers through investigations, disciplinaries, grievances, appeals, absence, performance, discrimination and flexible working matters.
- Provide clear, balanced, risk-aware advice on employment law and policy - helping managers reach fair, defensible and values-aligned outcomes.
- Use case data and trends to identify root causes and shape proactive learning and coaching for managers.
- Support and influence a positive workplace culture, encouraging early and informal resolution where appropriate while protecting organisational risk.
- Work closely with HR/People colleagues and operational leaders to ensure a consistent, high-quality ER approach across multiple sites.
You will be based from one primary site in the Midlands, with travel across the wider region (including parts of the East) with travel expenses covered and occasional overnight stays. There will also be occasional visits to the London head office.
About you
You are an experienced ER specialist who is comfortable being the go-to person for sensitive, complex issues.
You will bring:
- Significant hands-on experience leading complex ER casework in a multi-site, fast-paced organisation (e.g. large public sector body, healthcare, retail, logistics or similar).
- Strong, current knowledge of UK employment law and HR policy, and the ability to apply it pragmatically rather than theoretically.
- CIPD Level 7 (essential), with a commitment to ongoing professional development.
- Credibility and gravitas - you can adapt your style seamlessly from frontline colleagues through to senior leaders and executives.
- A calm, balanced approach to risk, weighing legal, cultural and commercial factors in your advice.
- Strong stakeholder skills - you are approachable, honest, and able to have straightforward conversations, even when the message is challenging.
- Ideally, experience of TUPE and consultation activity (helpful for upcoming change, but not the core focus of the role).
You will enjoy this role if you like working with a degree of ambiguity, are comfortable operating at pace, and value being trusted for your judgement rather than heavily prescribed processes.
What’s on offer
- Salary up to £70,000, depending on experience
- Car allowance
- Bonus opportunity up to 10%
- 27 days’ annual leave plus bank holidays
- Access to benefits aligned with an organisation delivering essential public services (including Blue Light Card eligibility)
Employee Relations Case Manager employer: HR Heads
Contact Detail:
HR Heads Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Case Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Employee Relations Case Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of UK employment law and HR policies. Be ready to discuss how you've handled complex ER cases in the past, showcasing your calm and balanced approach to risk. We want to see that you can adapt your style to different stakeholders!
✨Tip Number 3
Don’t forget to leverage our website for job applications! It’s super easy to apply directly through us, and we’ll make sure your application gets the attention it deserves. Plus, you’ll find all the latest roles tailored to your expertise.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Mention something specific from your conversation to remind them why you’re the perfect fit for the Employee Relations Case Manager role!
We think you need these skills to ace Employee Relations Case Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Employee Relations Case Manager role. Highlight your experience with complex ER casework and your knowledge of UK employment law. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've managed complex cases and supported managers in previous roles. We love a good story!
Showcase Your Stakeholder Skills: In your application, don’t forget to mention your strong stakeholder skills. We’re looking for someone who can communicate effectively with everyone from frontline staff to senior leaders. Give us examples of how you’ve navigated challenging conversations.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at HR Heads
✨Know Your ER Stuff
Make sure you brush up on your knowledge of UK employment law and HR policies. Be ready to discuss how you've applied this knowledge in real-life situations, especially in complex casework. This will show that you're not just book-smart but can handle the practical side of things too.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your ability to communicate effectively with various stakeholders, from frontline staff to senior leaders. Think about times when you had to deliver tough messages or navigate sensitive conversations, and be ready to share those stories.
✨Demonstrate a Balanced Approach
Employers want to see that you can weigh legal, cultural, and commercial factors in your advice. Be prepared to discuss how you've managed risk in past cases and how you ensure fair outcomes while protecting organisational interests.
✨Emphasise Continuous Learning
Since ongoing professional development is key for this role, be ready to talk about any recent training or certifications you've pursued, especially if they relate to Employee Relations. This shows your commitment to staying current and improving your skills.