Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead on complex employee relations matters and provide expert guidance across multiple sites.
- Company: Join a large national organisation managing essential public-service sites.
- Benefits: Competitive salary, car allowance, bonus opportunities, and 27 days annual leave.
- Other info: Hybrid role with travel across Central and Eastern England, promoting a positive workplace culture.
- Why this job: Influence workplace culture and make a real impact in a supportive environment.
- Qualifications: CIPD Level 7 required, with strong knowledge of UK employment law.
The predicted salary is between 45000 - 55000 £ per year.
We’re partnering with a large, national organisation responsible for managing a significant portfolio of essential public‑service sites across England, spanning clinical, office and operational environments. As part of a small, highly specialist team, they are now looking to appoint an experienced Employee Relations Case Manager to lead on complex ER matters across a broad regional remit.
This is a senior, permanent role, reporting into the Head of Colleague Relations, and offers genuine scope to influence culture, capability and outcomes in an organisation where people decisions really matter.
Instead, you’ll focus on complex, sensitive and high‑risk casework, providing expert guidance and judgement while shaping best practice across the region.
- Own and manage a portfolio of complex ER cases, prioritising quality, consistency and sound decision‑making.
- Advise, coach and support managers through investigations, disciplinaries, grievances, appeals, absence, performance, discrimination and flexible working cases.
- Provide clear, balanced and risk‑aware advice on employment law and policy, enabling fair, defensible and values‑led outcomes.
- Identify themes and trends from case data to inform proactive learning, coaching and early intervention.
- Promote a positive and inclusive workplace culture, encouraging informal resolution where appropriate while safeguarding organisational risk.
- Work closely with HR / People colleagues and senior operational leaders to ensure a consistent ER approach across multiple sites.
You’ll be based from one primary site in the Midlands, with regular travel across Central and Eastern England. Travel expenses are covered, with occasional overnight stays and infrequent visits to the London head office.
Strong, up‑to‑date knowledge of UK employment law and HR policy, applied pragmatically rather than theoretically.
CIPD Level 7 (essential), with a commitment to continuous professional development.
Gravitas and adaptability – able to influence everyone from frontline teams to senior leaders and executives.
A calm, balanced approach to risk, weighing legal, cultural and commercial considerations.
Excellent stakeholder management skills, with the confidence to deliver clear, straightforward advice, even when the message is challenging.
Competitive Salary ~ Car allowance ~ Bonus opportunity up to 10% ~ 27 days’ annual leave plus bank holidays ~ Access to a strong benefits package aligned with an organisation delivering essential public services, including Blue Light Card eligibility.
Employee Relation Case Manager employer: HR Heads
Contact Detail:
HR Heads Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relation Case Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR and employee relations field. Attend industry events or webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Tailor your responses to show how your experience aligns with their mission. We want to see you shine, so practice answering common ER case scenarios to demonstrate your expertise!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email to express your appreciation and reiterate your interest in the role. It keeps you on their radar and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website for the best chance at landing that Employee Relations Case Manager role! We’re committed to finding the right fit, and applying directly helps us keep track of your application and gives you a better shot at standing out.
We think you need these skills to ace Employee Relation Case Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Employee Relations Case Manager role. Highlight your experience with complex ER matters and any relevant qualifications, like your CIPD Level 7. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about employee relations and how you can influence culture and outcomes. Keep it concise but impactful – we love a good story that showcases your expertise.
Showcase Your Knowledge of Employment Law: Since this role requires strong knowledge of UK employment law, make sure to mention specific laws or policies you've worked with. We’re keen to see how you apply this knowledge in real-world situations, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you're serious about joining our team at StudySmarter!
How to prepare for a job interview at HR Heads
✨Know Your Employment Law
Brush up on your knowledge of UK employment law before the interview. Be prepared to discuss how you would apply this knowledge in real-world scenarios, especially in complex ER cases. This will show that you’re not just familiar with the theory but can also apply it practically.
✨Showcase Your Case Management Skills
Prepare specific examples of past cases you've managed, focusing on your decision-making process and outcomes. Highlight how you prioritised quality and consistency while navigating sensitive issues. This will demonstrate your experience and ability to handle the complexities of the role.
✨Demonstrate Stakeholder Management
Think about times when you’ve had to influence different stakeholders, from frontline teams to senior leaders. Be ready to share these experiences and how you delivered clear advice, even when it was challenging. This will illustrate your gravitas and adaptability.
✨Promote a Positive Workplace Culture
Be prepared to discuss how you would encourage a positive and inclusive workplace culture. Share your thoughts on informal resolutions and proactive learning from case data. This shows that you understand the importance of culture in employee relations and are committed to fostering it.