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- Tasks: Lead complex employee relations cases and provide expert guidance across multiple sites.
- Company: Join a large national organisation dedicated to essential public services.
- Benefits: Competitive salary, bonus potential, 27 days annual leave, and hybrid working.
- Other info: Enjoy autonomy, travel opportunities, and a supportive team culture.
- Why this job: Make a real impact on workplace culture and employee outcomes in a dynamic environment.
- Qualifications: CIPD Level 7 and significant experience in complex ER casework required.
The predicted salary is between 50000 - 60000 £ per year.
Senior ER Case Manager role leading complex casework across a large multi-site organisation. Regional remit, hybrid working, excellent package.
Location: West Midlands
This role is managed by: Employee Relations Case Manager
Competitive Salary Midlands (regional remit across Central & Eastern England) | Hybrid, with travel.
We’re partnering with a large, national organisation responsible for managing a significant portfolio of essential public-service sites across England, spanning clinical, office and operational environments. As part of a small, highly specialist team, they are now looking to appoint an experienced Employee Relations Case Manager to lead on complex ER matters across a broad regional remit.
This is a senior, permanent role, reporting into the Head of Colleague Relations, and offers genuine scope to influence culture, capability and outcomes in an organisation where people decisions really matter.
The role is not a high-volume, transactional ER position. Instead, you’ll focus on complex, sensitive and high-risk casework, providing expert guidance and judgement while shaping best practice across the region.
You will:
- Own and manage a portfolio of complex ER cases, prioritising quality, consistency and sound decision-making.
- Advise, coach and support managers through investigations, disciplinaries, grievances, appeals, absence, performance, discrimination and flexible working cases.
- Provide clear, balanced and risk-aware advice on employment law and policy, enabling fair, defensible and values-led outcomes.
- Identify themes and trends from case data to inform proactive learning, coaching and early intervention.
- Promote a positive and inclusive workplace culture, encouraging informal resolution where appropriate while safeguarding organisational risk.
- Work closely with HR / People colleagues and senior operational leaders to ensure a consistent ER approach across multiple sites.
You’ll be based from one primary site in the Midlands, with regular travel across Central and Eastern England. Travel expenses are covered, with occasional overnight stays and infrequent visits to the London head office.
About you:
You’re a confident, credible ER specialist who is trusted for your judgement and comfortable operating in complex, nuanced environments.
You’ll bring:
- Significant hands-on experience leading complex ER casework within a large, multi-site organisation (e.g. public sector, healthcare, retail, logistics or similar).
- Strong, up-to-date knowledge of UK employment law and HR policy, applied pragmatically rather than theoretically.
- CIPD Level 7 (essential), with a commitment to continuous professional development.
- Gravitas and adaptability – able to influence everyone from frontline teams to senior leaders and executives.
- A calm, balanced approach to risk, weighing legal, cultural and commercial considerations.
- Excellent stakeholder management skills, with the confidence to deliver clear, straightforward advice, even when the message is challenging.
- Experience of TUPE and consultation activity would be beneficial, though not essential.
You’ll thrive in this role if you enjoy a degree of ambiguity, work comfortably at pace and value autonomy and trust over rigid processes.
What’s on offer: Bonus opportunity up to 10% 27 days’ annual leave plus.
Employee Relations Manager in London employer: HR Heads Ltd
Contact Detail:
HR Heads Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Employee Relations Manager role. You never know who might have the inside scoop on a great opportunity.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about influencing culture and outcomes, showing that you understand and align with their mission can really set you apart from other candidates.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've handled complex ER cases in the past. This will demonstrate your expertise and give interviewers confidence in your ability to manage sensitive situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Employee Relations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Employee Relations Manager role. Highlight your experience with complex ER casework and any relevant qualifications, like your CIPD Level 7. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled complex cases and influenced workplace culture in previous positions. We love a good story!
Showcase Your Knowledge of Employment Law: Since this role requires strong knowledge of UK employment law, make sure to mention any relevant experience or training. We’re keen to see how you apply this knowledge in real-world situations, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at HR Heads Ltd
✨Know Your ER Stuff
Make sure you brush up on your knowledge of UK employment law and HR policies. Be ready to discuss how you've applied this knowledge in real-life situations, especially in complex casework. This will show that you're not just book-smart but also practical.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed complex ER cases. Highlight your decision-making process and the outcomes. This will help demonstrate your credibility and expertise in handling sensitive matters.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your judgement and approach to risk. Think about how you would handle various situations, such as a disciplinary issue or a grievance. Practising these scenarios can help you articulate your thought process clearly.
✨Emphasise Your Stakeholder Management Skills
Since you'll be working closely with managers and senior leaders, be prepared to discuss how you've influenced others in the past. Share examples of how you've provided clear advice, even when it was challenging, and how you fostered a positive workplace culture.