Admin Manager Admin and Secretarial Ashford, Kent £28000 - £29000 per annum Permanent Job Title: Admin Manager Location: Ashford Salary: Starting salary £28,000 - £29,000 per annum (dependent on experience, this will be reviewed again after probationary period) Hours: Monday to Friday 08:30 - 17:30 (Office based with some flexibility to work from home) Job overview: We are looking for an experienced Admin Manager to lead and develop a team of Customer Service Advisors. The successful candidate will be responsible for day to day team management, workload distribution, performance monitoring, and ensuring service levels are consistently met. Duties include: * Lead a team of Customer Service Advisors, providing regular check-ins, motivation and coaching. * Allocate and balance workloads across the team to maintain efficiency and meet demand. * Monitor service levels and KPIs, identify gaps and implement actions to meet targets and SLAs. * Conduct one-to-ones, performance reviews and deliver regular feedback and development plans. * Manage shift rotas, cover planning and resource forecasting to ensure continuous service delivery. * Handle escalations and complex enquiries, supporting advisors where needed. * Liaise with other teams to ensure smooth handovers and consistent customer experience. Skills/experience required: * Previous experience supervising/managing a team in an office setting is essential * Strong communication skills * Previous experience in diary management and scheduling would also be preferred. #J-18808-Ljbffr
Admin Manager in Kent
