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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer support and manage client relationships.
- Company: A leading recruitment agency with a focus on teamwork and growth.
- Benefits: Opportunity to develop management skills in a dynamic office environment.
- Why this job: Make a real difference by coaching your team and enhancing customer experiences.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Join a supportive team and thrive in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
A leading recruitment agency is seeking a Client Support Manager to lead a 6-person team in Yeovil. In this office-based role, you will ensure high-quality customer service and support. You will coach your team, handle complaints, and maintain CRM records.
The ideal candidate has experience in customer service, strong communication skills, and a proactive, customer-first mindset. This position offers the opportunity to develop your management skills in a dynamic environment.
Client Support Lead, B2B — 6-Person Team in Yeovil employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Lead, B2B — 6-Person Team in Yeovil
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Support Lead role. Personal recommendations can really give you an edge.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team management. We all know that confidence is key, so the more you rehearse, the better you'll perform!
✨Tip Number 3
Showcase your proactive mindset during interviews. Share specific examples of how you've handled complaints or improved customer service in the past. This will demonstrate your fit for the role!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Client Support Lead, B2B — 6-Person Team in Yeovil
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any leadership roles you've had, as we want to see how you can lead our 6-person team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Client Support Lead role. Share specific examples of how you've handled complaints or coached a team in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Avoid jargon and keep it professional yet friendly, just like we do at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at HR GO Recruitment
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service knowledge. Be ready to discuss specific examples of how you've handled complaints or improved customer satisfaction in the past. This will show that you have the experience and a proactive mindset that the role demands.
✨Show Off Your Coaching Skills
Since this role involves leading a team, think about your coaching style. Prepare to share examples of how you've successfully coached or mentored others. Highlight any strategies you've used to motivate your team and improve performance.
✨Familiarise Yourself with CRM Systems
As you'll be maintaining CRM records, it’s crucial to demonstrate your familiarity with these systems. If you’ve used specific CRM software before, mention it! If not, do a bit of research on common platforms and be ready to discuss how you would approach managing customer data.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently. During the interview, listen actively and respond thoughtfully to questions, showing that you value effective communication in a team setting.
