Service Advisor (automotive)

Location: Chelmsford area

Salary: £26,000 - £32,000 per annum (dependent on experience)

About the Role: Are you passionate about providing exceptional customer service and looking to develop your career in the automotive sector? Our client, a well-established and growing organisation, is looking for a dedicated and proactive Service Advisor to join their team. This is a fantastic opportunity to play a key role in delivering outstanding customer experiences while working in a dynamic and professional environment. As a Service Advisor, you'll be the vital connection between customers and the team, ensuring smooth service delivery and fostering lasting relationships built on trust and satisfaction.

Key Responsibilities:

• Customer Interaction & Service Excellence: Welcome clients with a friendly, professional approach, understand their needs, and provide expert advice on services and solutions.
• Service Coordination & Communication: Collaborate with the team to ensure service processes are efficient and seamless.
• Documentation & Compliance: Accurately maintain records, process service-related paperwork, and handle transactions with precision.
• Quality & Follow-Up: Monitor service standards, follow up with clients to ensure satisfaction, and address any concerns effectively.
• Sales & Retention: Recommend additional services or products to enhance the customer experience and build loyalty.

The Ideal Candidate:

• Customer Service Experience: Preferably in a Service Advisor role or Customer service, ideally within the premium or luxury automotive sector.
• Customer-Centric Approach: Strong ability to build positive relationships and provide exceptional service.
• Organised and Detail-Oriented: Able to multitask effectively while ensuring compliance with all standards.
• Knowledgeable: Familiarity with automotive products, services, and warranty processes is a distinct advantage.
• Proactive Problem-Solver: Confident in resolving issues efficiently while maintaining high standards of quality and customer care.

This is a permanent role with a starting salary based on experience. A full job specification is available upon request. You must have the right to work in the UK to be considered.