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For Companies At a Glance
- Tasks: Engage with customers, coordinate services, and ensure satisfaction in a fast-paced automotive environment.
- Company: Join a well-established and growing organisation in the automotive sector.
- Benefits: Enjoy a competitive salary, career development opportunities, and a dynamic work culture.
- Why this job: Be the vital link between customers and services, enhancing their experience while building lasting relationships.
- Qualifications: Customer service experience, preferably in automotive; strong communication and organisational skills required.
- Other info: Permanent role with salary based on experience; must have the right to work in the UK.
The predicted salary is between 26000 - 32000 £ per year.
(Automotive) – Service Advisor
Location: Chelmsford area
Salary: £26,000 – £32,000 per annum (dependent on experience)
About the Role:
Are you passionate about providing exceptional customer service and looking to develop your career in the automotive sector? Our client, a well-established and growing organisation, is looking for a dedicated and proactive Service Advisor to join their team. This is a fantastic opportunity to play a key role in delivering outstanding customer experiences while working in a dynamic and professional environment.
As a Service Advisor, you\’ll be the vital connection between customers and the team, ensuring smooth service delivery and fostering lasting relationships built on trust and satisfaction.
Key Responsibilities:
- Customer Interaction & Service Excellence: Welcome clients with a friendly, professional approach, understand their needs, and provide expert advice on services and solutions.
- Service Coordination & Communication: Collaborate with the team to ensure service processes are efficient and seamless.
- Documentation & Compliance: Accurately maintain records, process service-related paperwork, and handle transactions with precision.
- Quality & Follow-Up: Monitor service standards, follow up with clients to ensure satisfaction, and address any concerns effectively.
- Sales & Retention: Recommend additional services or products to enhance the customer experience and build loyalty.
The Ideal Candidate:
- Customer Service Experience: Preferably in a Service Advisor role or Customer service, ideally within the premium or luxury automotive sector.
- Customer-Centric Approach: Strong ability to build positive relationships and provide exceptional service.
- Organised and Detail-Oriented: Able to multitask effectively while ensuring compliance with all standards.
- Knowledgeable: Familiarity with automotive products, services, and warranty processes is a distinct advantage.
- Proactive Problem-Solver: Confident in resolving issues efficiently while maintaining high standards of quality and customer care.
This is a permanent role with a starting salary based on experience. A full job specification is available upon request.
You must have the right to work in the UK to be considered. HRGO Recruitment is a recruitment agency dedicated to supporting local businesses and applicants alike.
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Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor (automotive)
✨Tip Number 1
Familiarise yourself with the latest automotive trends and technologies. Being knowledgeable about current products and services will not only boost your confidence but also impress potential employers during conversations.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios with friends or family. This will help you articulate your approach to handling customer inquiries and complaints effectively, which is crucial for a Service Advisor.
✨Tip Number 3
Network within the automotive industry by attending local events or joining online forums. Building connections can lead to valuable insights and potential job opportunities that may not be advertised widely.
✨Tip Number 4
Prepare specific examples of how you've provided exceptional customer service in the past. Being able to share real-life experiences will demonstrate your capability and commitment to delivering quality service.
We think you need these skills to ace Service Advisor (automotive)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in the automotive sector. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the automotive industry. Mention specific examples of how you've successfully interacted with customers and resolved issues in the past.
Highlight Relevant Skills: Emphasise skills such as communication, organisation, and problem-solving in your application. These are crucial for a Service Advisor role and should be evident in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HR GO Recruitment
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you provided exceptional service, resolved issues, or built strong relationships with clients.
✨Demonstrate Automotive Knowledge
Familiarity with automotive products and services can set you apart. Brush up on common automotive terms, warranty processes, and the latest trends in the industry to impress your interviewers.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview. Practice handling customer inquiries or complaints, showcasing your problem-solving skills and ability to maintain professionalism under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Service Advisor role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
