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- Tasks: Provide tech support and troubleshoot issues for users via phone, email, or ticketing system.
- Company: Join a fun-loving company with a fantastic culture and regular team events.
- Benefits: Earn £25,000 plus bonuses, with opportunities for profit sharing and career growth.
- Why this job: Kickstart your IT career in a supportive environment while having fun with your team.
- Qualifications: Passion for technology and basic troubleshooting skills; IT qualification preferred but not essential.
- Other info: Enjoy sports days, BBQs, and a dynamic workplace atmosphere.
The predicted salary is between 20000 - 30000 £ per year.
Are you passionate about Technology? Do you have fantastic customer service skills? If the answer is yes to the above then this is the ideal role for you!
This is a great opportunity to be a part of a business with a wonderful culture, they work hard but have a lot of fun along the way (This includes sports days, BBQs and other regular events).
Duties include:
- Respond to incoming support requests via phone, email, or ticketing system in a timely manner.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Troubleshoot and resolve technical issues, escalating more complex problems to the appropriate team.
- Assist with user account management, including creating and managing user profiles and permissions.
- Document all support activities and solutions in the ticketing system.
- Collaborate with other IT team members to ensure timely resolution of issues.
- Provide excellent customer service and ensure user satisfaction with technical support services.
Qualifications / Skills required:
- A passion for IT & Technology.
- Ability to demonstrate an understanding of basic computer troubleshooting.
- Qualification in IT would be preferred but not essential.
Trainee IT Support Engineer in Ramsgate employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee IT Support Engineer in Ramsgate
✨Tip Number 1
Get to know the company culture before your interview! Check out their social media and website to see what events they host. This will help you connect with them during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to troubleshoot a problem for a user. Role-play with a friend or family member to get comfortable with explaining technical issues in simple terms.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and keen to learn more about the role and the team. Ask about their favourite projects or how they celebrate successes together!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and ready to jump into the tech world with us!
We think you need these skills to ace Trainee IT Support Engineer in Ramsgate
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let your enthusiasm for technology shine through! Share any personal projects or experiences that highlight your love for IT and how you enjoy solving tech problems.
Highlight Customer Service Skills: Since this role is all about helping others, make sure to emphasise your customer service skills. Include examples of how you've successfully assisted others in the past, whether in a professional or casual setting.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We want to see your personality, but clarity is key to making a great impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at HR GO Recruitment
✨Show Your Passion for Technology
Make sure to express your enthusiasm for IT and technology during the interview. Share any personal projects or experiences that highlight your interest, as this will resonate well with the interviewers.
✨Demonstrate Customer Service Skills
Since this role requires fantastic customer service skills, prepare examples of how you've successfully handled customer queries or technical issues in the past. This will show that you can provide excellent support and ensure user satisfaction.
✨Brush Up on Basic Troubleshooting
Familiarise yourself with common computer troubleshooting techniques. Be ready to discuss how you would approach resolving typical IT issues, as this will demonstrate your understanding and readiness for the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or specific technologies they use. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
