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- Tasks: Lead and manage service operations for mechanical handling equipment across the UK.
- Company: Join a dynamic team focused on customer satisfaction and engineering excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact by ensuring efficient maintenance and exceptional customer support.
- Qualifications: Experience in service management and strong leadership skills required.
- Other info: Opportunity to develop your team and enhance your engineering expertise.
The predicted salary is between 36000 - 60000 £ per year.
My client is currently looking for a Service Manager to join their team to oversee and manage the day-to-day operations of the Service Department and coordinate a team of skilled engineers across designated regions in the UK.
Key Responsibilities
- To lead and manage the service operations for mechanical handling equipment, ensuring efficient maintenance, repair, and customer support services.
- The Service Manager will oversee a team of engineers/technicians, coordinate service schedules, and maintain high standards of safety, reliability, and customer satisfaction.
- Support in the planning and execution of engineer training and development.
Main Duties
- Management of Engineering department and team.
- Daily management of servicing and breakdowns.
- Write up weekly/monthly service reports.
- Monitor costs and revenue.
- Deal with customer calls, queries, and relations.
- Supply KPIs.
- Attend in-house monthly departmental meetings.
Service Manager in London employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Service Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its service operations. Understand their values and how they manage their engineering teams. This will help us tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice common interview questions related to team management and customer relations. We can even do mock interviews together to boost your confidence and ensure you're ready to impress!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won't find anywhere else.
We think you need these skills to ace Service Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing service operations and leading teams. We want to see how your skills align with the role of Service Manager, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Manager position. Share specific examples of how you've successfully managed teams and improved customer satisfaction in the past.
Showcase Your Technical Knowledge: Since this role involves mechanical handling equipment, make sure to mention any relevant technical expertise you have. We love candidates who can demonstrate their understanding of the industry and the equipment involved!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures that it gets into the right hands quickly. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at HR GO Recruitment
✨Know Your Stuff
Make sure you’re well-versed in the specifics of service management, especially regarding mechanical handling equipment. Brush up on your technical knowledge and be ready to discuss how you’ve successfully managed teams and operations in the past.
✨Showcase Leadership Skills
As a Service Manager, you'll need to lead a team of engineers. Prepare examples of how you've motivated and developed your team in previous roles. Think about specific situations where you resolved conflicts or improved team performance.
✨Be Customer-Centric
Customer satisfaction is key in this role. Be ready to share experiences where you’ve dealt with customer queries or complaints effectively. Highlight your approach to maintaining strong customer relationships and how you ensure high standards of service.
✨Prepare for KPIs and Reporting
Since monitoring costs and revenue is part of the job, come prepared to discuss how you’ve tracked performance metrics in the past. Bring examples of reports you’ve written and how they influenced decision-making in your previous roles.
