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- Tasks: Oversee Service Engineers, manage job bookings, and ensure customer satisfaction.
- Company: Join a dynamic team in the construction and mechanical handling sector.
- Benefits: Monday to Friday hours, competitive salary, and opportunities for career growth.
- Why this job: Make a real difference by enhancing client relations and ensuring service excellence.
- Qualifications: Experience in field service management and strong customer service skills.
- Other info: Lead a team of 15 engineers in a supportive and collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Overseeing the work allocated to Service Engineers, you will be booking in jobs and urgent breakdowns. Customer service and support is of utmost importance, so the role is to ensure that customers' needs and expectations are dealt with promptly and efficiently.
Managing a team of 15 engineers, you will need to be experienced in field service activities, managing the servicing of equipment and also to book in and schedule breakdowns. You will be required to attend clients' premises, to oversee and expand upon existing contracts, building client relations.
You will also be required to deal with estimates from the after service side, invoice queries, making sure all SLAs are being adhered to for each client.
Hours of work are Monday to Friday 8am to 5pm. Candidates suited to this role will ideally have worked within the construction / mechanical handling sector.
Service Controller in London employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and mechanical handling sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Controller role.
✨Tip Number 2
Prepare for those interviews by brushing up on your customer service skills. Since this role is all about managing client expectations and building relationships, we suggest practising how you’d handle various customer scenarios. Show them you’re the best fit!
✨Tip Number 3
Don’t forget to showcase your experience with field service activities. When you get the chance to chat with potential employers, highlight your past successes in scheduling and managing breakdowns. We want them to see you as the go-to person for the job!
✨Tip Number 4
Apply through our website! It’s super easy and gives you a direct line to us. Plus, we love seeing candidates who take the initiative. So, don’t hesitate – get your application in and let’s get you that Service Controller position!
We think you need these skills to ace Service Controller in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams and field service activities. We want to see how you've handled similar roles, especially in the construction or mechanical handling sector.
Showcase Customer Service Skills: Since customer service is key for this role, include examples of how you've dealt with client needs and expectations in your previous jobs. We love seeing candidates who can demonstrate their commitment to excellent service!
Be Clear and Concise: When writing your cover letter, get straight to the point. We appreciate clarity, so outline your relevant experience and why you’re a great fit for the Service Controller position without fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at HR GO Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of field service activities and the construction or mechanical handling sector. Be ready to discuss specific examples from your past experience that demonstrate your ability to manage teams and handle customer service effectively.
✨Showcase Your Leadership Skills
As a Service Controller, you'll be managing a team of engineers. Prepare to talk about your leadership style and how you've successfully motivated and managed teams in the past. Think of situations where you resolved conflicts or improved team performance.
✨Customer Service is Key
Since customer service is crucial for this role, come prepared with examples of how you've gone above and beyond for clients. Highlight any experiences where you dealt with urgent breakdowns or exceeded customer expectations, as this will show your commitment to client satisfaction.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle scheduling conflicts, urgent breakdowns, or client complaints. This will help you demonstrate your problem-solving skills and ability to think on your feet.
