Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and resolve escalated issues.
- Company: Established service-led organisation in Greater London with a focus on excellence.
- Benefits: One day remote work after probation, competitive salary, and career development opportunities.
- Why this job: Make a real difference in customer satisfaction while leading a dynamic team.
- Qualifications: Proven management experience and strong people skills in a fast-paced environment.
- Other info: Structured role ideal for customer-driven managers looking to excel.
The predicted salary is between 36000 - 60000 £ per year.
A well-established service-led organisation in Greater London is seeking a Customer Service Manager to lead a team of office-based advisors and field engineers. This role focuses on enhancing customer service excellence, adhering to SLAs and KPIs, and resolving escalated issues.
The ideal candidate will have proven management experience in a fast-paced environment and strong people management skills. This office-based position offers one day of remote work after probation and is suited for a structured, customer-driven manager.
Customer Service Manager — Lead Teams, SLA Excellence in London employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager — Lead Teams, SLA Excellence in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and SLA management. We recommend doing mock interviews with friends or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've improved customer service metrics or resolved complex issues in your previous roles. Numbers speak volumes!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the Customer Service Manager position. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Customer Service Manager — Lead Teams, SLA Excellence in London
Some tips for your application 🫡
Showcase Your Management Experience: When writing your application, make sure to highlight your proven management experience. We want to see how you've led teams in fast-paced environments and what strategies you've used to enhance customer service excellence.
Emphasise Customer Service Skills: Since this role is all about customer service, don’t forget to mention your strong people management skills. Share examples of how you've resolved escalated issues and maintained SLAs and KPIs in your previous roles.
Be Structured and Clear: We appreciate a structured approach, so keep your application clear and concise. Use bullet points where necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at HR GO Recruitment
✨Know Your SLAs and KPIs
Before the interview, brush up on what SLAs and KPIs mean in the context of customer service. Be ready to discuss how you've successfully managed these metrics in your previous roles. This shows that you understand the importance of these standards and can lead a team effectively.
✨Showcase Your People Management Skills
Prepare examples of how you've led teams in the past, especially in fast-paced environments. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your capability to manage and inspire others.
✨Prepare for Escalated Issues
Anticipate questions about how you handle escalated customer issues. Have a couple of real-life scenarios ready where you turned a negative situation into a positive outcome. This will highlight your problem-solving skills and customer-centric approach.
✨Understand the Company Culture
Research the organisation's values and culture before the interview. Be prepared to explain how your management style aligns with their ethos. This shows that you're not just looking for any job, but that you're genuinely interested in contributing to their success.
