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- Tasks: Support sales by coordinating vehicle collections and ensuring a smooth customer experience.
- Company: Join a dynamic team in the automotive industry with a focus on customer satisfaction.
- Benefits: Starting salary of £30,000, with opportunities for growth and development.
- Why this job: Be the key link between customers and their new vehicles, making memorable experiences.
- Qualifications: Experience in sales support or customer service, with strong communication skills.
- Other info: Permanent position with a supportive recruitment agency backing your career.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an organised and personable Customer Collection Specialist to support our sales operation. This is a key role focused on preparing delivery, coordinating with internal departments and guiding customers through the final stages of their purchase.
Your main goal is to ensure a smooth, informative and memorable experience for each customer, while also handling important administrative processes to support the wider sales function.
Key Responsibilities- Oversee vehicle collection preparation, including quality checks and readiness.
- Conduct informative appointments, explaining features, after-sales services, and warranties.
- Address customer queries during collection and resolve issues promptly.
- Accurately process and manage sales documentation, including registrations, taxing, and ownership transfers.
- Schedule collection and coordinate with the sales, service, and parts teams to ensure seamless delivery.
- Maintain accurate customer records and transaction data in both digital and paper formats.
- Ensure compliance with internal policies and industry regulations.
- Provide clear communication from point-of-sale through post-delivery, and report regularly on collection activities.
- Background in sales support, administration, or customer service (preferably in the motor trade or Automotive industry).
- Familiarity with vehicle documentation and ownership processes.
- Clear and confident communicator, with excellent interpersonal skills.
- Strong time management and multitasking abilities.
- Comfortable using office software and admin systems (e.g., Outlook, Excel).
- Self-motivated with high attention to detail and a proactive attitude.
Please note: You must have the right to work in the UK to be considered.
This is a permanent position offering a competitive salary based on your experience.
Customer Collection Specialist in London employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Collection Specialist in London
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Collection Specialist, you'll need to be clear and confident. Role-play with a friend or family member to get comfortable explaining features and addressing customer queries.
✨Tip Number 3
Be proactive during interviews. Prepare questions about the role and the team. This shows you're engaged and ready to contribute to the sales operation right from the start.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives us a chance to see your enthusiasm for the role right away.
We think you need these skills to ace Customer Collection Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in sales support or customer service, especially if you've worked in the motor trade. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Customer Collection Specialist role. Share specific examples of how you've handled customer queries or managed documentation in the past.
Show Off Your Communication Skills: Since this role requires clear communication, make sure your application reflects that. Use straightforward language and keep it professional yet personable – we love a friendly tone!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at HR GO Recruitment
✨Know Your Stuff
Make sure you understand the role of a Customer Collection Specialist inside out. Familiarise yourself with vehicle documentation, ownership processes, and the sales support function. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires clear communication with customers and internal teams, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer queries or coordinated with different departments in the past.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and keep track of multiple tasks. Think of specific instances where your organisational skills made a difference, especially in a fast-paced environment like the automotive industry.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, or the specific challenges faced by the Customer Collection Specialist. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
