Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line IT support across multiple sites, troubleshooting and resolving technical issues.
- Company: Join a leading multi-site laundry services provider in the UK.
- Benefits: Competitive salary, hybrid working model, and opportunities for professional growth.
- Why this job: Make a real impact by solving IT challenges in a dynamic environment.
- Qualifications: Experience in 2nd line IT support and strong troubleshooting skills required.
- Other info: Exciting career path with potential for hybrid work after onboarding.
The predicted salary is between 28000 - 42000 £ per year.
HRGO Recruitment is seeking a 2nd Line IT Technical Support Engineer for an industry-leading multi-site laundry services provider operating across the UK. This role will support UK operations, with a primary focus on sites in the Northern regions. The position will be site-based in Scotland initially and will move to a hybrid model once you have built familiarity with the wider estate and day-to-day operations.
The Role
- Provide 2nd line remote and on-site IT support across UK sites (Northern region focus).
- Diagnose, resolve and document technical incidents and service requests.
- Install, configure and maintain hardware, software and networking equipment.
- Laptop and desktop builds/rebuilds and standard deployments.
- Preventative maintenance and system checks on desktops, servers, printers and network equipment.
- Respond to issues via phone, email, ticketing systems, escalations and RMM alerts.
- Maintain accurate documentation within the group ticketing system/knowledge base.
- Work independently, escalating to wider IT teams/suppliers when required.
- Take ownership of problems through to resolution, working to SLAs and ITSM frameworks.
About You
We are looking for a customer-focused 2nd line engineer with strong troubleshooting skills and the ability to work confidently across a multi-site environment.
Essential skills and experience:
- Proven experience in a 2nd Line IT Support role.
- Strong troubleshooting across desktops, printers, servers and cloud applications.
- Good working knowledge of Active Directory / Entra ID and Microsoft 365.
- Experience with backups/restores, antivirus/endpoint solutions, VPNs and MFA.
- Experience using RMM tools.
- Strong communication and customer-facing skills.
- Ability to work independently and as part of a wider IT team.
- Full UK driving licence.
Desirable experience:
- LAN/WAN networking and firewall experience.
- Exposure to telecoms and VoIP systems.
- Experience with broadband and fibre solutions/providers.
Working Hours / Pattern
- Full-time, permanent.
- Site-based initially in Scotland, moving to hybrid after onboarding.
- Occasional out-of-hours support as required.
If you are interested in this 2nd Line IT Support Engineer role, please apply and a member of our team will be in touch for a confidential chat before your CV is submitted to the Hiring Manager.
2nd Line IT Support Engineer in Livingston employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer in Livingston
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to IT support. Think about how you would troubleshoot specific issues or handle customer queries. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your problem-solving skills during the interview. Use real-life examples from your past experiences to demonstrate how you've tackled challenges. This is your chance to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. And remember, apply through our website for the best chance at landing that role!
We think you need these skills to ace 2nd Line IT Support Engineer in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line IT Support Engineer role. Highlight your relevant experience, especially in troubleshooting and customer support, as these are key for us.
Show Off Your Skills: Don’t hold back on showcasing your technical skills! Mention your experience with Active Directory, Microsoft 365, and any RMM tools you've used. We want to see what you can bring to the table!
Craft a Strong Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for our team at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at HR GO Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting desktops, printers, and servers. Familiarise yourself with Active Directory, Microsoft 365, and any RMM tools you've used before. Being able to discuss these confidently will show that you're ready for the role.
✨Showcase Your Customer Service Skills
As a 2nd Line IT Support Engineer, you'll be dealing with users regularly. Prepare examples of how you've handled customer issues in the past, focusing on your communication skills and ability to resolve problems efficiently. This will demonstrate your customer-focused approach.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about common IT issues you’ve encountered and how you resolved them. Practising these scenarios will help you articulate your thought process and problem-solving skills effectively.
✨Understand the Company Culture
Research the company and its operations, especially their multi-site environment. Understanding their values and how they operate will allow you to tailor your responses and show that you’re a good fit for their team.