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- Tasks: Lead and inspire a team of Customer Advisors to deliver exceptional service.
- Company: Established industry player with a focus on customer satisfaction.
- Benefits: Competitive salary, career growth, and a positive team environment.
- Why this job: Make a significant impact in the contact centre industry through effective coaching.
- Qualifications: Experience in contact centre leadership and a passion for customer service.
- Other info: Dynamic setting perfect for those eager to develop their leadership skills.
The predicted salary is between 30000 - 42000 £ per year.
An established industry player is seeking experienced Contact Centre Team Leaders to inspire and develop a team of Customer Advisors in Liverpool. This role emphasizes delivering exceptional customer service while driving team performance through effective coaching and support. You will play a crucial role in maintaining high standards and meeting business targets, all while fostering a positive team environment. If you are passionate about leadership and customer satisfaction, this opportunity offers a rewarding career path in a dynamic setting, perfect for those looking to make a significant impact in the contact centre industry.
Contact Centre Team Lead: Coaching & KPI Champion in Liverpool employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Lead: Coaching & KPI Champion in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the contact centre industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your coaching skills! During interviews, share specific examples of how you've developed team members in the past. Highlighting your ability to inspire and drive performance will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Contact Centre Team Lead: Coaching & KPI Champion in Liverpool
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and developed teams in the past, so share specific examples that showcase your coaching abilities and how you’ve driven performance.
Emphasise Customer Service Excellence: Since this role is all about delivering exceptional customer service, don’t forget to mention your commitment to customer satisfaction. Tell us about times when you went above and beyond to ensure a positive experience for customers.
Be Specific About Your Achievements: Use metrics and KPIs to back up your claims. We love numbers! If you’ve met or exceeded targets in previous roles, let us know. This will help us understand the impact you can have on our team’s performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at HR GO Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Contact Centre Team Lead. Brush up on your knowledge of coaching techniques and KPI management, as these will be central to the role. Being able to discuss specific examples from your past experience will show that you're not just familiar with the concepts but have successfully applied them.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you inspire and develop teams. Think of instances where you've successfully motivated your team or improved performance through coaching. This is your chance to demonstrate your passion for leadership and customer satisfaction, so don’t hold back!
✨Emphasise Customer Service Excellence
Since the role focuses on delivering exceptional customer service, be ready to share your thoughts on what great customer service looks like. Discuss any strategies you've implemented in the past to enhance customer satisfaction and how you measure success in this area. This will highlight your commitment to maintaining high standards.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to team development and how they measure KPIs. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage in a meaningful conversation with your interviewers.
