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- Tasks: Handle customer enquiries and resolve queries efficiently via phone and email.
- Company: Join a respected and growing organisation in the financial services sector.
- Benefits: Competitive salary, career development, ongoing training, and a supportive team environment.
- Other info: Great opportunities for career progression and professional development.
- Why this job: Make a real difference by providing excellent customer service and resolving complaints.
- Qualifications: Experience in financial services and strong communication skills required.
The predicted salary is between 27000 - 27000 £ per year.
Location: Leeds City Centre
Salary: £27,000
Job Type: Full-Time, Permanent - Monday to Friday 9am-5.30pm
HRGO Recruitment are currently working with a well-established and growing organisation within the financial services sector, who are looking to appoint an experienced Customer Service Advisor to join their customer services team.
As a Customer Service Advisor, you will be responsible for handling inbound customer enquiries, ensuring queries are resolved accurately and efficiently at first point of contact. You will play a key role in maintaining excellent service standards, supporting complaint resolution, and ensuring all work is completed in line with regulatory requirements and internal service level agreements.
Main Duties
- Managing customer enquiries across multiple channels including phone and email
- Resolving customer queries efficiently at first point of contact
- Handling initial customer dissatisfaction and supporting complaint resolution
- Ensuring all communications are accurate and professional
- Working closely with internal teams to resolve more complex queries
- Supporting leadership teams with operational requirements where needed
Requirements
- Previous experience within financial services, ideally within a regulated environment
- Strong customer service experience with a proven track record
- Excellent verbal and written communication skills
- Strong attention to detail and ability to work accurately
- Experience handling complaints and customer escalations
What's on Offer
- Opportunity to join a respected and growing financial services organisation
- Supportive and collaborative team environment
- Career development and progression opportunities
- Ongoing training and professional development
If you are an experienced Customer Service Advisor with a background in financial services and are looking for your next opportunity, click 'Apply Now' for immediate consideration.
Customer Service Advisor in Leeds employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Leeds
✨Tip Number 1
Get to know the company before your interview. Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or complaints. Being prepared with examples will boost your confidence and demonstrate your problem-solving skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished for your interview. It shows that you take the opportunity seriously and respect the company's culture.
✨Tip Number 4
Follow up after your interview. A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially within financial services. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Share specific examples of how you've resolved customer queries and handled complaints effectively.
Be Professional and Accurate: Since we’re in a regulated environment, it’s crucial that all your written communication is professional and error-free. Double-check your spelling and grammar before hitting send – attention to detail is key!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at HR GO Recruitment
✨Know Your Stuff
Before the interview, brush up on your knowledge of the financial services sector. Understand the company's values and how they align with your experience. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about times you've resolved complaints or dealt with difficult customers. Being able to share specific examples will demonstrate your expertise and problem-solving skills.
✨Communication is Key
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might even want to prepare a few questions to ask the interviewer, showing that you’re engaged and eager to learn more about the company.
✨Dress the Part
Even if the company has a casual dress code, it's always better to err on the side of professionalism for an interview. Dressing smartly shows respect for the opportunity and helps create a positive first impression.