Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot systems, and lead IT projects.
- Company: Join a fast-growing group of businesses focused on sales and finance.
- Benefits: Enjoy a supportive team atmosphere, autonomy, and strong technical budgets.
- Why this job: Be part of a dynamic environment that values your expertise and ideas.
- Qualifications: 5+ years in IT support, excellent communication, and proficiency in key software.
- Other info: Must have UK right to work; remote/on-site weekend support required.
The predicted salary is between 36000 - 60000 £ per year.
IT Support - 1st and 2nd line support at this large successful complex, fast moving and expanding group of businesses. You will take ownership of the IT Systems, troubleshooting and improving systems in this sales and finance focused environment, utilising and coordinating external support where required.
We are looking for someone with a good understanding of the following:
- security platforms
- LAN & WAN
- cloud software
We need a confident, competent IT specialist capable of working in an often-pressured environment who is comfortable providing remote/on site weekend emergency support as the business is also open 7 days a week. The role offers excellent support and autonomy, strong technical budgets and a great team atmosphere working in a contemporary and luxurious environment.
You will provide hands-on support and take charge of critical IT projects, working in an environment that values your expertise and implements your ideas.
Key Responsibilities:
- Identify areas for improvement and lead initiatives to enhance IT processes and systems.
- Configure and set up workstations (desktops, laptops, mobile devices) for new and existing staff.
- Lead and manage IT projects, including software roll-outs, system upgrades, and security enhancements.
- Troubleshoot and resolve IT issues promptly to minimise downtime.
- Maintain and secure local networks, ensuring compliance with data privacy regulations.
- Train and support employees on new software, facilitating smooth transitions and adherence to best practices.
Person Specification:
- Minimum of 5 years of experience in IT support.
- Demonstrated problem-solving skills with a proactive approach to managing and improving IT systems.
- Excellent communication skills, capable of explaining technical concepts to non-technical staff.
- Proficiency with Microsoft 365, Windows 10/11, Ubiquity networks, VMware, and cyber security.
- Knowledge of network management, virtualisation, and intranet systems.
This is a permanent job with a starting salary dependant on experience. You must have current UK right to work to be considered.
IT Support Specialist employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Ubiquity networks, and VMware. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of past IT projects you've led or contributed to, especially those involving system upgrades or security enhancements. This will showcase your ability to take ownership and lead initiatives, which is a key requirement for this position.
✨Tip Number 3
Practice explaining technical concepts in simple terms, as excellent communication skills are essential for this role. You might be asked to demonstrate how you would train non-technical staff on new software, so being clear and concise is crucial.
✨Tip Number 4
Be ready to discuss how you handle pressure and manage multiple tasks, especially since the role involves providing support in a fast-paced environment. Sharing specific strategies or experiences can help illustrate your capability to thrive under pressure.
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on 1st and 2nd line support roles. Emphasise your problem-solving skills and any specific technologies mentioned in the job description, such as Microsoft 365 and VMware.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with security platforms and network management, and explain how you can contribute to improving IT processes within their fast-paced environment.
Showcase Relevant Projects: If you've led or participated in IT projects, include these in your application. Detail your role in software roll-outs or system upgrades, and how you managed challenges during these projects to demonstrate your capability in a pressured environment.
Highlight Communication Skills: Since the role requires explaining technical concepts to non-technical staff, make sure to mention any experience you have in training or supporting employees. Use examples that illustrate your ability to communicate effectively in diverse situations.
How to prepare for a job interview at HR GO Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Windows 10/11, and Ubiquity networks. Highlight specific examples of how you've successfully managed IT systems and resolved issues in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate how you approach complex IT challenges.
✨Communicate Clearly
Since you'll be explaining technical concepts to non-technical staff, practice simplifying jargon. During the interview, focus on clear and concise communication to demonstrate your ability to bridge the gap between tech and users.
✨Prepare for Project Management Questions
As the role involves leading IT projects, be ready to discuss your project management experience. Share examples of past projects, your leadership style, and how you ensured successful outcomes while managing timelines and budgets.
